WW Salesforce Business Analyst & Admin (Marketing Cloud)

Cupertino, CA 95014
  • Job Code
    200268524
Summary

Summary

Posted: Aug 19, 2021

Weekly Hours: 40

Role Number:200268524

Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and cust...Summary

Summary

Posted: Aug 19, 2021

Weekly Hours: 40

Role Number:200268524

Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.

Are you a strategic thinker who excels at tactical execution? Do you love to solve problems and have an uncanny knack for analytics? As part of our World Wide Sales Business Process Re-engineering (BPR) group, you and your team will be responsible for implementing strategies, programs, tools, and processes that enable the business to drive sales, improve customer experience, and innovate the way we lead and support one of the largest channel operations in the world.

These solutions are typically new technical capabilities and/or the transformation of business processes to support continuously evolving sales motions, expanding Geo coverage and routes-to-market, and growing complexity of sales plays. As a WW Salesforce Business Analyst & Admin, you will deliver key initiatives that support a broad, cohesive sales solution strategy.

This position is based onsite in Cupertino, CA.

Key Qualifications

  • Strong knowledge of Consumer, Retail, Enterprise Channel and End Customer sales; Experience in sales operations, partner management, and enablement preferred
  • 5+ years of experience as a business analyst and admin leading enterprise-scale CRM and PRM projects
  • Experience in demand generation and marketing cloud required
  • Deep expertise in Salesforce Platform functionality and best practices; Experience with the Salesforce AppExchange and a deep understanding of both this ecosystem as well as native Salesforce capabilities
  • Proven experience in implementation, including the ability to determine configuration, customization, and/or integrations with external systems
  • Hands-on experience with the configuration of platform features including user management, profiles, permission sets, role hierarchy, org-wide defaults, sharing rules, territories, custom objects, new page layouts, custom fields, formula fields, validations, workflows rules, email templates, process builder, flows, lightning pages, managed packages, etc.
  • Excellent organization skills, with a natural inclination for both strategic and tactical planning, and the ability to turn strategy into tangible results
  • Solid understanding of Agile / Scrum delivery models
  • Prior experience in SDLC project management and analysis including scoping / timeline management, documenting use cases, process flows/swim lane diagrams, requirements, user acceptance testing, change management, etc.
  • Working knowledge of process documentation and project management software
  • Experience working with large-scale, complex datasets and using Salesforce data tools; Ability to design and implement dashboards in Einstein Analytics and Tableau CRM preferred
  • Strong communication and presentation skills with the ability to quickly establish trust, credibility, and influence across a variety of cross-functional and multi-directional partners
  • Experience collaborating on global projects with a geographically dispersed team in a highly-matrixed, fast-paced environment

Description

In this role, you will:
- Understand the strategy and the changing needs of the business via workshop facilitation and roadmap development for future state. This will involve working with global management teams and colleagues across geographies.
- Focus on recommending process innovation and efficiencies through current state process analysis, user experience, observations, industry trends, standard methodologies (Design Thinking, Agile), leading-edge technology and process improvement ideas to challenge the status quo and deliver extraordinary customer-focused solutions.
- Be the inspiring leader in developing solutions as well as leading the project execution. It is important that you can think strategically, connecting the dots in the bigger picture, as well as being comfortable in the details of the deliverables.
- Propose solutions beyond what has been requested by our business partners. You will work on opportunities to build for scale by designing holistically, with a focus on flexibility and maintainability.
- Partner with leadership teams to craft business cases and budget for changes/projects.
- Set up success criteria for your initiatives that are clearly measurable and achievable through the scope of deliverables, then ongoing tracking against these success criteria.
- Adopt a standardized development lifecycle methodology for all projects including mobilization to scoping, requirements, use case documentation, design, business readiness, testing and implementation.
- Support key business processes promoting application, data integrity, governance, and compliance.
- Manage the Salesforce application and be the expert to define, design and configure enhancements to the Salesforce platform that provide significant ROI by bridging the gap between out-of-the-box Salesforce functionalities and business processes.
- Design and implement reports, dashboards, and alerts that support the business processes and deliver business insight.
- Manage User Acceptance Testing with end users, including writing scripts and securing user acceptance sign offs.
- Prepare the business for the change and adoption: Ensuring that from the very start of the project, there is a change management plan in place. By this time, we are live and the business is ready and excited to take on the adjustments to people, process, and technology.
- Actively participate in ongoing discussions and engagements with Salesforce regarding Salesforce Sales Cloud, Marketing Cloud, Pardot, and Einstein Analytics / Tableau CRM.

Education & Experience
- Bachelor's degree or equivalent experience required.
- Master's Degree preferred.

Additional Requirements

  • - Salesforce Administrator Certification (required)
  • - Salesforce Marketing Cloud Consultant (required)
  • - Agile SCRUM Master Certification (preferred)
  • - Salesforce Sales Cloud Consultant Certification (preferred)


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WW Salesforce Business Analyst & Admin (Marketing Cloud)

Apple, Inc.
Cupertino, CA 95014

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