Summary

Posted: Dec 24, 2020

Weekly Hours: 40

Role Number:200213600

The people here at Apple don't just create products-they create the kind of wonder that's revolutionized entire...Summary

Summary

Posted: Dec 24, 2020

Weekly Hours: 40

Role Number:200213600

The people here at Apple don't just create products-they create the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. The WW Digital Channel Team drives the development of digital strategies across Apple channels. It is creating a consistent brand experience in the digital world, whether it is on a partner's website or on global marketplaces or on social commerce. Our team serves as the center of expertise on eCommerce and will be instrumental in unlocking Apple's potential in maximizing customer experience, brand presence and sales growth across digital channels. We are seeking a determined and entrepreneurial leader to join our growing business as a WW eCommerce CX Lead. This leader will be responsible for driving the performance of Apple products across a major global marketplace partner. The successful candidate must be high-energy, proactive, passionate about eCommerce and able to thrive in a fast-moving, complex environment. You will manage the execution of Apple's end-to-end customer experience on Amazon including, but not limited to, campaigns, merchandising, search, and content optimization. You will partner with local sales teams to align on the best Customer Experience strategy to maximize Apple's opportunities on the platform. You will draw insights from web analytics and combine with previous eCommerce expertise to drive business decisions that will grow Apple's share on the platform.

Key Qualifications

• Deep expertise and senior level experience in digital commerce/ eCommerce and digital merchandising/marketing
• 15+ years in eCommerce, Digital or Retail, preferably with category management responsibility
• Strong problem solving skills to identify critical issues and opportunities, evaluate options and provide clear recommendations and plans for business growth
• Experience delivering successful end-to-end digital programs or campaigns through cross functional internal and external teams- from concept to execution to reporting and optimization
• Stellar analytical ability with capability to transform online critical metric CX data into impactful insights and execute upon them
• Strong organizational agility working with and influencing internal and external team
• Excellent team management and leadership track record.
• Ability and deep experience communicating to a wide range of leaders and constituents across functions, organizational levels and cultures; including regular senior executive communications
• Deep experience working globally across GEOs and teams.
• Proven experience leading through influence in a matrix organization - working with Worldwide teams
• Previous experience with Amazon or similar online marketplace preferred

Lead a global CX (customer experience) team and overall business roadmap for Apple's Amazon business focused on growing sales while creating and managing the optimal and unique Apple CX.

Lead GEO sales engagement at all levels across several regions to create optimal customer experience and digital sales. Work closely with external digital channel partner and executives. Establish new industry standards of digital customer experience for Apple.

Lead the CX execution team and develop new strategies that creates and deploys new and industry leading eCommerce capabilities globally. Work closely with sales to develop innovative digital merchandising strategies for campaigns and new product introductions via the digital channel partner.

Utilize online critical metrics, web analytics, and performance metrics to analyze, develop and execute on growth programs, insights and opportunities. Partner closely with cross functional leaders and teams in marketing, sales, finance and operations to ensure the digital customer experience.

Education & Experience

BS or Equivalent experience

Additional Requirements