Worldwide eCommerce CX Lead

Austin, TX 78701
  • Job Code
    200230685
Summary

Summary

Posted: Mar 22, 2021

Weekly Hours: 40

Role Number:200230685

The people here at Apple don't just create products- they create the kind of wonder that's revolutionized entir...Summary

Summary

Posted: Mar 22, 2021

Weekly Hours: 40

Role Number:200230685

The people here at Apple don't just create products- they create the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.

The WW Digital Channel Team drives the development of digital strategies across Apple channels. It is creating a consistent brand experience in the digital world, whether it is on a partner's website or on global marketplaces or on social commerce. Our team serves as the center of expertise on eCommerce and will be instrumental in unlocking Apple's potential in maximizing customer experience, brand presence and sales growth across channels.

We are seeking a determined and entrepreneurial eCommerce professional to join our growing business as a Worldwide eCommerce CX Lead. You will be responsible for the global CX strategy programs and roadmaps which include sales & critical metric, reporting & analysis, testing, campaign management, geo-expansion, standard methodology, change management, optimizations, new product launches, and marcom collaborations for Apple products sold on Amazon. You will partner with country CX leaders and local sales teams to align on the best Customer Experience practices to maximize Apple's opportunities on Amazon. The successful candidate must be high-energy, collaborative, proactive and passionate about eCommerce.

Key Qualifications

  • Deep expertise in eCommerce and digital merchandising/marketing
  • 10+ years in eCommerce, preferably 5 years selling on Amazon
  • Deep experience working across GEOs and multiple partner teams
  • Ability to create succinct communication materials and communicate to a wide range of leaders across functions, organizational levels and cultures, including regular senior level communications.
  • Ability to manage through ambiguity, comprehend large quantities of information, and make decisions autonomously
  • Strong problem solving skills to identify critical issues and opportunities, evaluate options and provide clear recommendations and plans for business growth
  • Stellar analytical ability with capability to transform online critical metic CX data into insights and execute upon them
  • Strong organizational agility working with and influencing people and teams in a worldwide matrix organization

Description

Coordinate global CX (customer experience) execution and programs for Apple's Amazon business focused on optimizing the unique Apple CX. Work with management and country CX leaders to influence and direct the global CX strategy to continuously improve and accelerate sales as the global CX subject matter specialist.

Drive a global view of Apple's Amazon business by geo which includes understanding and communicating multiple global results, processes, and roadmaps. This includes leading and coordinating results through presentations, documentation, and meetings.

Own the coordination of Amazon CX global roadmaps for geo expansion, new product launches, CX optimizations, campaigns, new technology launches, and testing.

Drive standard methodology sharing and suggest optimizations to country CX leaders and sales teams base don critical metrics, web analytics and new opportunities.

Work with external digital channel partners to influence their roadmaps to benefit Apple's unique CX needs.

Education & Experience

BS or equivalent experience

Additional Requirements

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Worldwide eCommerce CX Lead

Apple, Inc.
Austin, TX 78701

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