WFM Forecasting Analyst

Sacramento, CA 95814
  • Job Code
    200188754
Summary

Summary

Posted: Sep 4, 2020

Weekly Hours: 40

Role Number:200188754

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and...Summary

Summary

Posted: Sep 4, 2020

Weekly Hours: 40

Role Number:200188754

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.

The people here at Apple don't just craft products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.

The AppleCare Workforce Management team is responsible proper planning of our most valuable resource - our Advisors -in order to provide Apple customers with world-class service. As a forecasting analyst with the team, you will be responsible for reviewing and forecasting different metrics which contribute to our labor assumptions. These will include forecasting Advisor staffing metrics (i.e. AHT and Relief) for short and long range planning periods as well as developing reports which highlight performance and allow for deep analysis of drivers behind these metrics..

This position can be located in Elk Grove, Austin or Cupertino.

Key Qualifications

  • Complete understanding of Workforce Management process flow including; forecasting, capacity planning, and scheduling
  • Experience with call flow technologies and strategies
  • High level proficiency with Excel
  • Proven ability with SQL and Tableau
  • Experience with Python
  • Excellent verbal and written communications skills
  • Ability to present and communicate with different levels of business partners
  • Strong data analysis and understanding of databases
  • Solid ability to effectively organize, prioritize, handle multiple assignments, and meet deliverables under tight deadlines
  • Work cohesively within a team
  • Results oriented, highly driven, with the ability to work independently with minimal supervision

Description

Model and forecast labor assumptions using various data points (historical data, business process changes, regional/global events, etc...)
View/Audit planning assumptions provided by Vendor partners against historical data for accuracy
Identify and plan for future events potentially impacting regional business by working with key business partners
Find opportunities for process improvement, partner with teams to design, document, and implement processes

Education & Experience

BA/BS in mathematics, economics, finance, statistics, , operations research, or related quantitative social/physical science or equivalent experience

Additional Requirements

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

WFM Forecasting Analyst

Apple, Inc.
Sacramento, CA 95814

Join us to start saving your Favorite Jobs!

Sign In Create Account