Web Test Lead - MySupport

Austin, TX 78701
  • Job Code
    200263986
Summary

Summary

Posted: Jul 15, 2021

Weekly Hours: 40

Role Number:200263986

Imagine what you could do here! At Apple, new ideas have a way of becoming excellent products, services, and cu...Summary

Summary

Posted: Jul 15, 2021

Weekly Hours: 40

Role Number:200263986

Imagine what you could do here! At Apple, new ideas have a way of becoming excellent products, services, and customer experiences very quickly. If you bring passion and dedication to your job, there's no telling what you could accomplish.

We're seeking an experienced web-based tester to lead User Acceptance Testing (UAT) activities for AppleCare's self-service resource mysupport.apple.com. As a member of the AppleCare Digital Quality Platform team, you will be responsible for delivering tasks that meet the needs of our clients on time and within standard quality guidelines. You will have strong written and verbal skills and offer a level of flexibility that can absorb ad hoc tasks in addition to the overall assignment.

Key Qualifications

  • Minimum 5+ years of QA leadership in a testing environment
  • Deep understanding of Agile Methodology
  • Experience performing manual testing of web based applications
  • Ability to think & execute testing from a user's perspective
  • Detailed ability to review and analyze test scripts
  • Experience with defect management and reporting systems
  • Experience with test automation procedures
  • Excellent interpersonal and documentation skills
  • Good communication and team collaboration skills
  • Ability to use standard methodologies, professional concepts and objectives to resolve sophisticated issues and achieve successful outcomes
  • Flexibility to accommodate evolving business needs
  • Demonstrated ability to lead ambiguous tasks
  • Experience leading multiple concurrent projects
  • Experience successfully guiding onshore and offshore testers

Description

You will play a meaningful role in guiding testing on applications required by our client before the applications go live. Your ability to stay organized, track, analyze and measure project progression and report status to our client is key to success in this position.

Additional responsibilities include:
- Manual testing of web-based applications
- Communicate and handle bugs efficiently while executing standard fix processes
- Coordinate go-no-go release meetings
- Track and monitor test progress and report to client and Apple teams
- Analysis & translation of requirements, functional specs, and creation of formal documentation - including test plans, test scripts and reports
- Training and coordination of testing resources to meet strict testing deadlines
- Ability to comprehend detailed flows and identify all major error scenarios
- Ability to communicate sophisticated flows efficiently
- Excellent at handling risks - during UAT and leading up to cutover reviews
- Attending readiness meetings to understand the training, support and communication plans
- Execute Test Scripts: Conduct direct testing as well as assign testing to rotational and regional testers
- Schedule and lead checkpoint meetings with key members of the project team, which includes identifying which tickets require discussion and ensuring that accurate attention is on the correct priorities
- Take initiative to actively identify and resolve problems
- Review and analyze test scripts
- Dedicated to seeking continual improvements of processes, tools and communications

Education & Experience

BA in Computer Science or other relevant technical field is preferred

Project Management Certification

Additional Requirements

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Web Test Lead - MySupport

Apple, Inc.
Austin, TX 78701

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