Web Editor

Austin, TX 78701
  • Job Code
    200212311
Summary

Summary

Posted: Jan 11, 2021

Weekly Hours: 40

Role Number:200212311

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, an...Summary

Summary

Posted: Jan 11, 2021

Weekly Hours: 40

Role Number:200212311

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.

The people here at Apple don't just craft products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.

We're looking for someone to be the main technical point of contact that helps our writers produce content daily. This position requires a savvy technical enthusiast with a love of good content and an eye for detail. You'll work with our writing team to help produce and lead clear, accurate content that speaks to customers in their own language.

You'll also work with content strategists, imaging team, localization specialists, and IS&T to ensure technical accuracy and functionality. You'll collaborate with a range of partners and assist with reference content management. The ideal person for this role understands how to lead projects and communicate proactively, reveres consistency and style guides, celebrates constructive criticism and feedback, and has an excellent demeanor.

Key Qualifications

  • 3+ years of related experience
  • Experience crafting non-technical, direct-to-customer content (preferably email and/or chat prepared responses)
  • Able to work under deadline pressure
  • Creative problem-solving skills
  • Understanding of localization processes and testing
  • Basic HTML experience
  • Troubleshooting experience
  • Basic understanding of programming
  • Ability to file accurate technical bugs
  • Self-starter with a history of problem solving

Description
- Learn about transaction systems and how upstream systems send payloads to our email templates
- Follow Apple style guidelines
- Help make decisions about how we communicate to customers
- Participate in testing by reviewing and validating emails
- Understand and lead preview pages and task lists
- Partner with stakeholders across AppleCare
- Work with the colleagues who handle reporting, hands-on programming, and translation requests

Education & Experience

Bachelor's degree in technical communication, writing/composition, or similar field

Additional Requirements

  • Understanding of SEO concepts and how readers find and use content on the web
  • Confirmed understanding of HTML and Mac


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Web Editor

Apple, Inc.
Austin, TX 78701

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