User Studies Operations Engineer

Cupertino, CA 95014
  • Job Code


Posted: Sep 23, 2020

Role Number:200194812

Are you interested in contributing to the delightful user experience of Apple products? We are looking for a User Studies Operatio...Summary


Posted: Sep 23, 2020

Role Number:200194812

Are you interested in contributing to the delightful user experience of Apple products? We are looking for a User Studies Operations Engineer to support Human Interface Devices and Video Engineering, delivering high-quality data at scale through rigorous risk mitigation and exception event management.

The candidate will possess the following qualifications:

Key Qualifications

  • Knowledge of engineering development lifecycle and ability to rapidly acquire familiarity with emergent technologies and software algorithms
  • Experienced in operations, readiness or project management (or equivalent)
  • Meets and exceeds goals through careful planning, risk mitigation, and exception event handling
  • Reduces risk by uncovering hidden problems and driving meaningful mitigation strategies
  • Works well under pressure in the face of unexpected events and is energized by challenges
  • Is a nimble problem solver, driving time-sensitive strategic changes based on a mixture of analysis, experience and collaboration with domain experts


The User Study Operations Engineer will work closely with product development team; designing, leading, executing, and monitoring large-scale studies in support of algorithm development.


- Optimize high-throughput study methods, maximizing volume while also protecting data quality and yield
- Collaborate with multi-functional teams including Algorithm, Hardware, Software, Project Management, Legal, Procurement, Global Security, and Logistics to define and deliver necessary study elements
- Build risk mitigation strategies for any scenario that may jeopardize the quality, volume, timeline or budget of the study
- Coordinate response plans for unexpected events and obstacles, minimizing impact to study deliverables
- Develop and maintain study budgets
- Write technical documents including study instructions, operating procedures and training documents for research moderators
- Handle confidential information and devices with discretion
- Lead multiple projects and priorities in a multifaceted, changing environment with minimal supervision
- Drive process improvements across the organization to continuously improve the way we work

Education & Experience

Degrees in Mechanical, Industrial, and/or Operation Management Engineering, or in social sciences or human research-related discipline is required. Experience in project management/operations or relevant experience required.

Apple's most important resource, our soul, is our people. Apple benefits help further the well-being of our employees and their families in meaningful ways. No matter where you work at Apple, you can take advantage of our health and wellness resources and time-away programmes. We're proud to provide stock grants to employees at all levels of the company, and we also give employees the option to buy Apple stock at a discount - both offer everyone at Apple the chance to share in the company's success. You'll discover many more benefits of working at Apple, such as programmes that match your charitable contributions, reimburse you for continuing your education and give you special employee pricing on Apple products.

Apple benefits programmes vary by country and are subject to eligibility requirements.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple is a drug-free workplace

Additional Requirements

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User Studies Operations Engineer

Apple, Inc.
Cupertino, CA 95014

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