Trigger Systems Analyst

Austin, TX 78701
  • Job Code
    200276018
Summary

Summary

Posted: Aug 26, 2021

Weekly Hours: 40

Role Number:200276018

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, an...Summary

Summary

Posted: Aug 26, 2021

Weekly Hours: 40

Role Number:200276018

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.

The people here at Apple don't just craft products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.

The AppleCare Trigger Systems Analyst ensures the successful design and execution of systems triggers across global AppleCare, Apple Retail Store, and Apple Authorized Service Providers.

Key Qualifications

  • Abilities to design and troubleshoot technical workflows
  • Strong analytical and technical problem solving skills
  • Experience with business data analytics
  • Program/project management skills
  • Ability to optimally collaborate with partners from around the globe
  • Understanding of systems impacts on customer and user experiences
  • Clear and succinct written communication
  • Ability to work through ambiguity
  • Tableau design experience is a plus

Description

AppleCare engineers and business leaders from around the world design system triggers to collect data and drive support behaviors. You will collaborate with these trigger designers to ensure technical quality and clarity. Additionally, you will reconcile the designers' needs with business strategies. This position requires supporting and learning all lines of business and regions.

Because triggers are a critical element of AppleCare's business, you will need a keen eye for detail. Additionally, because the business is growing and developing, you will chip in to writing and vetting procedures and reports.

You will also consult with partners to tackle business problems through trigger designs. As a result, you must be comfortable engaging others to understand their problems, wishes, and needs.

Finally, this role requires collaboration to be successful. Every day brings new challenges, so you must collaborate closely with your teammates and support each other's efforts.

Additional Requirements

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Trigger Systems Analyst

Apple, Inc.
Austin, TX 78701

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