Training Instructor

Cupertino, CA 95014
  • Job Code
    200176621
Summary

Summary

Posted: Jun 19, 2020

Role Number:200176621

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experien...Summary

Summary

Posted: Jun 19, 2020

Role Number:200176621

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.

The people here at Apple don't just craft products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.

We're perfectionists. Idealists. Inventors. Forever tinkering with products and processes, always on the lookout for a better way. A job at Apple is one that requires a lot of you, but it's also one that rewards forward-thinking, original thinking and hard work. None of us at Apple would have it any other way.

The Collaboration & Productivity team works hard to provide our internal employees with information, tools, and support throughout their careers at Apple. We focus on building productivity and collaboration tools, and provide information, training, and support needed to use those tools effectively. Using data to drive end user efficiency, our eclectic team manages clients, provides internal services, creates applications, and acts as the voice of IS&T to the company. Everyone and Apple depends on our team's communication skills, obsession over the customer experience, and attention to detail.

The IS&T Training Instructor is responsible for developing and delivering multiple training programs and projects across the Collaboration & Productivity organization, and Apple. This role is key to the continued growth and success of employee on-boarding and development. The ideal candidate possesses a strong customer focus, exceptional facilitation skills, displays creativity and agility, handles ambiguity with ease, and understands the core strengths that make Apple's products easy to use.

Key Qualifications

  • A minimum of 3 years working in a professional environment
  • 3 years of experience in a corporate training or facilitation capacity
  • Strong presentation and facilitation skills, and ability to engage distance learners and explain technical concepts in clear, non-technical language
  • Ability to transfer customer-focused application training to internal Apple audience with a focus on maximizing efficiency and productivity
  • Strong time management and organizational skills, able to deliver multiple projects of varying lengths, while meeting quality standards and deadlines
  • Flexibility and adaptability in a fast-paced, highly demanding, constantly changing environment
  • Desire to work as part of a team, and be deliver constructive feedback
  • Self-Motivated with to work independently and with little supervision
  • Understanding of adult learning theory
  • Expertise with current versions of macOS and iOS
  • Advanced expertise in iWork, iLife, and iCloud
  • Strong teamwork ethic and customer support focus
  • Excellent English-language oral and written communications skills
  • Experience with graphic design and UX a plus

Description

As an IS&T Training Instructor you will display a passion for continued learning and development, and actively participate in a global team of technical trainers. You will also facilitate productivity training on various proprietary and third-party applications maximizing learner productivity.

A successful candidate will:
Understand the entire lifecycle of training, from analyzing training needs to creating content to delivery and evaluation

Develop and deliver training materials for in-person and distance-learning, including web-based content, documentation, train-the-trainer materials, and other training assets

Facilitate training single session training and curriculum-based training for corporate employees (virtually and in-person)

Demonstrate a strong and engaging presentation/facilitation presence, with the ability to listen and quickly adjust content to meet the needs of a diverse audience

Demonstrate flexibility in the face of shifting priorities in a dynamic environment

Deliver thoughtfully designed work which maximizes ease of use across a variety of audiences while remaining true to Apple's history of clean, aesthetically pleasing interfaces and materials

Education & Experience

Bachelors in Instructional Design, Educational Technology or related field, or equivalent work experience

Additional Requirements

  • Work hours variable, weekend and holiday work required at times
  • Travel up to 25% required
  • Ability to facilitate instructor-led training for up to 8 hours per day


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Training Instructor

Apple, Inc.
Cupertino, CA 95014

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