Training Delivery Manager - AMR

Austin, TX 78701
  • Job Code
    200168797
Summary

Summary

Posted: May 6, 2020

Weekly Hours: 40

Role Number:200168797

Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and custo...Summary

Summary

Posted: May 6, 2020

Weekly Hours: 40

Role Number:200168797

Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.

We are looking for someone who has a passion for learning and development. This position requires phenomenal communication and presentation skills, strong analytical skills, project/program management experience and a demonstrated track records of developing team members.

This role can be located on our campuses in Austin, Sacramento or can be At-Home.

Key Qualifications

  • A proven track record as a Training / Learning manager within a customer support multinational company
  • Experience in Instructor development and Instructional Design
  • Excellent presentation, classroom delivery and facilitation skills
  • Expert level knowledge of instructional design process
  • Experience designing and delivering training to a diverse and inclusive workforce
  • Demonstrated ability turning data sets into a meaningful story
  • Excellent verbal, written and interpersonal communication skills
  • Strong project management experience with the ability to manage multiple projects within tight timeframes
  • User experience with Mac OS X a plus

Description

In this position, you will lead a team of Instructors to meet the training needs of the Americas At-Home Advisor (AHA) organization. This role will lead the AppleCare Virtual Instructor Led Training (VILT) delivery strategy.

Primary responsibilities include:
Act as the point of contact for addressing the training needs of the AHA organization.
Develop Instructors' skills to be on the cutting edge of world-class classroom and virtual delivery.
Manage the training schedule for Austin and AHA classes.
Lead Apple Care Training virtual training tool strategy.
Encourage continuous improvement by constantly monitoring and sharing best practices
Demonstrate leadership by encouraging new ideas and organizational innovation
Collaborate across organizational boundaries to achieve common goals
Execute strategies for implementing training and organizational development initiatives
Build strong partnerships with key partners
Ensure high-caliber training is delivered consistently to our AHA organization.
Support Instructors while encouraging their development
Partner with the Design team to ensure that all training materials are current and reflect standard methodologies

Education & Experience

Bachelor's degree or equivalent, plus 6-8 years work experience in a training and development field.

Additional Requirements

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Training Delivery Manager - AMR

Apple, Inc.
Austin, TX 78701

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