Technical Writer/Strategist

Austin, TX 78701
  • Job Code
    200221199
  • Jobs Rated
    43rd
Summary

Summary

Posted: Feb 9, 2021

Weekly Hours: 40

Role Number:200221199

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and...Summary

Summary

Posted: Feb 9, 2021

Weekly Hours: 40

Role Number:200221199

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.

The people here at Apple don't just craft products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.

We're looking for a seasoned writer and content strategist to craft simple, user-focused content for AppleCare Digital. Your work will help millions of customers find the answers they need, when and where they need them.

You'll be challenged to wear several hats: writer, editor, creative problem solver, user advocate, and data analyst. We need someone who approaches problems with creativity, curiosity, and an analytical perspective. Someone who can build consensus, learn quickly, meet tight deadlines, think globally, and collaborate cross-functionally, all while keeping a cool head and positive attitude. You'll dive into the details while always considering the bigger picture. You're confident in your work yet you listen to others, always keeping our customers as your top priority.

Key Qualifications

  • Excellent communication, collaboration, and organizational skills
  • 5-10 years of experience writing user-focused content (technical writing is a plus)
  • Experience crafting content plans and using data to make decisions
  • Ability to prioritize multiple tasks for several projects at the same time, often on short timelines
  • Understanding of basic usability principles
  • Experience writing content for desktop, mobile, and other apps and channels (experience with single-source content/CMS is a plus)

Description

What you'll do:
- Plan and write support content that's easy to find, use, and understand
- Work closely with SEO leads, project managers, designers, and partners from engineering, product marketing, and legal teams
- Think critically about the content you build: How content fits together, how customers will use it, when they'll need it, and how they'll find it
- Identify content gaps and propose logical ways to fill them based on data
- Synthesize content requests and data from multiple sources into cohesive content plans
- Review content plans, progress, and results with partners and senior managers
- Track important metrics to measure content efficiency and optimize/improve content as needed

Education & Experience
- Bachelor's degree in technical communication, writing/composition, or similar field (Master's degree in technical communication preferred)
- 5+ years of related experience with a Bachelor's degree, or 2+ years with a Master's degree

Additional Requirements

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Technical Writer/Strategist

Apple, Inc.
Austin, TX 78701

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Technical Writer
43rd2019 - Technical Writer
Overall Rating: 43/199
Median Salary: $71,815

Work Environment
Very Good
32/220
Stress
Medium
93/220
Growth
Fair
91/220