Technical Writer

Cupertino, CA
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Posted: Aug 20, 2019

Weekly Hours: 40

Role Number: 200091430

This role will include writing software user manuals, process documentation, and managing content for a Learning and Development team. The ideal candidate will possess a naturally inquisitive spirit and proactively investigate project updates within a fast-paced environment

Within the Learning and Development team, the Technical Writer will use their copyediting skills and proficiency with content management systems to properly review and maintain documentation. A qualifying candidate will be able to thrive within a complex, fast-paced and highly collaborative environment, and possess the right interpersonal skills to build relationships with different project team members

Key Qualifications

  • Experience creating technical content around internal tools usage and operational procedures
  • Experience working and building relationships with SMEs (subject matter experts) from cross-functional teams
  • Experience developing feedback loops for curriculums within a fast-paced environment
  • Experience documenting and building out content in online databases, including Confluence
  • Familiarity with common content management versioning practices for technical content
  • Meticulous copyediting skills. Experience copyediting for publications is a plus
  • Experience providing and receiving constructive feedback within a creative setting (such as in a writer's workshop) is a plus
  • Understanding of Learning Management Systems and the ADDIE model of training development
  • Some familiarity with HTML and CSS


Key Skills
-Ability to write. Capable of producing clear, concise, and instructive prose
-Ability to proactively investigate and piece together information to create coherent, clear and complex documentation
-Ability to investigate and create documentation on internal tool usage and operational policies
-Ability to effectively write for different audiences with varying degrees of technical knowledge
-Able to keep a pulse on project updates to identify new training needs
-Content management skills - able to quickly identify which previous documentation/training materials need to be updated based on new project developments
-Understanding the importance of writing in different voices for different audiences, and being able to filter content based on each audience's needs
-Ability to identify where existing documentation will need to be updated based on new project developments
-Experience writing gap analysis/developing evaluation reports

Education & Experience

Completed Bachelor's Degree in English, Journalism, or Creative Writing.

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Technical Writer
40th2018 - Technical Writer
Overall Rating: 40/220
Median Salary: $70,930

Work Environment
Very Good