Technical Training Editor

Austin, TX 78701
  • Job Code
    200192448
Summary

Summary

Posted: Oct 6, 2020

Weekly Hours: 40

Role Number:200192448

Home Office: Yes

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary prod...Summary

Summary

Posted: Oct 6, 2020

Weekly Hours: 40

Role Number:200192448

Home Office: Yes

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.

The people here at Apple don't just craft products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.

The AppleCare Training & Development team is looking for an editor to help craft its worldwide support training. You'll join an extraordinary team of developers and editors whose goal is to build training that is engaging, clear, concise, and targeted.

You should enjoy playing an encouraging, collaborative role on an efficient, fast-paced team. You'll lead projects that have tight deadlines, so you should be diligent, organized, and able to work with minimal direction. Although you'll follow established workflows, you should be flexible and innovative. As you partner with your developers, you'll rely heavily on your critical thinking and problem-solving skills as well as your sense of humor and tact.

Key Qualifications

  • Communicates clearly, concisely, and diplomatically in oral and written forms
  • Expertise in Associated Press or Chicago style (grammar, spelling, syntax, diction, and punctuation)
  • Experience editing and writing training content for adult learners
  • Able to edit training content to detect and accurate issues with structure, comprehension, and mechanics
  • Demonstrates exceptional attention to detail
  • Able to quickly grasp complex technical concepts and make them easily understandable
  • Consistent track record to articulate editing recommendations and collaborate daily with content developers
  • Effectively manages multiple projects with tight timelines in a fast-paced environment
  • Able to maintain confidentiality around business projects and cultivate key business relationships
  • Able to work independently, be proactive, and build credibility with stakeholders
  • Possesses passion for providing an excellent user experience
  • Proficiency with HTML editors and word-processing software

Description

You will perform substantive edits on online and classroom training that is delivered to an adult learning audience. Edit content to be clear, direct, friendly, concise, and simple. Become intimately familiar with Apple style guides and processes, as well as corporate, legal, and departmental editing guidelines. You will work with your fellow editors and cross-functional teams to create and evolve style guides, internal job aids, and internal training.

Be detail-oriented while never losing focus on the goals of the content and the organization. Collaborate with several different teams and individuals to apply consistent standards and elevate writing quality. Analyze your developers' writing trends and give constructive feedback. Contribute to the improvement of team processes, checklists, and templates. Mentor new training developers on the editing process.

Education & Experience

BA/BS degree in a related field and/or 2+ years relevant work experience

Additional Requirements

  • 1+ years in a role as an editor preferred


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Technical Training Editor

Apple, Inc.
Austin, TX 78701

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