Technical Trainer

Cupertino, CA 95014
  • Job Code
    200235922
Summary

Summary

Posted: Apr 18, 2021

Weekly Hours: 40

Role Number:200235922

Imagine what you could do here. At Apple, new ideas have a way of becoming great products, services, and custom...Summary

Summary

Posted: Apr 18, 2021

Weekly Hours: 40

Role Number:200235922

Imagine what you could do here. At Apple, new ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you can accomplish.

The people here at Apple don't just craft products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.

The Collaboration & Productivity team works hard to provide our internal employees with information, tools, and support throughout their careers at Apple. We focus on building productivity and collaboration tools, and provide information, training, and support needed to use those tools effectively. Using data to drive end user efficiency, our eclectic team manages clients, provides internal services, creates applications, and acts as the voice of IS&T to the company. Everyone at Apple depends on our team's communication skills, obsession over the customer experience, and attention to detail.

Key Qualifications

  • Minimum 5 years professional environment with at least 3 years in a corporate training or facilitation capacity
  • Strong presentation and facilitation skills, and ability to engage distance learners and explain technical concepts in clear, non-technical language
  • Ability to transfer customer-focused application training to internal Apple audience focusing on improving efficiency and productivity
  • Strong time management and organizational skills, able to deliver multiple projects of varying lengths, while meeting quality standards and deadlines
  • Expertise with current versions of macOS and iOS
  • Expertise in iWork, iLife, and iCloud
  • Strong teamwork ethic and customer support focus
  • Ability to communicate effectively
  • Experience with graphic design and UX a plus

Description

We are looking for a technical trainer to develop and deliver written content, in-person/remote training, and web-based content for our internal audience. The ideal candidate possesses a strong customer service ethic, exceptional facilitation skills, displays creativity and agility, handles ambiguity with ease, and understands the core strengths that make Apple's products easy to use.
A successful candidate will:
Deliver productivity training on various internal and external Apple applications, for an in-person and remote audience, with a focus on corporate use and maximizing efficiency
Understand the entire lifecycle of training, from analyzing training needs to creating content to delivery and evaluation
Design and develop training materials for in-person and distance-learning, including web-based content, train-the-trainer materials, and other training assets
Design and develop content for web-based content, e.g. eLearning, video
Effectively deliver new employee training sessions, workshops, personal trainings, and customized workgroup training sessions.
Demonstrate a strong and inviting presentation/facilitation presence, with the ability to listen and quickly adjust content to meet the needs of a diverse audience
Demonstrate flexibility in the face of shifting priorities in a dynamic environment
Deliver thoughtfully crafted work which maximizes ease of use across a variety of audiences while remaining true to Apple's history of clean, aesthetically pleasing interfaces and materials

Education & Experience

Bachelors in Instructional Design, Educational Technology, Information Systems or equivalent work experience

Additional Requirements

  • Experience developing real-time video applications a plus
  • Expertise in graphics, image and video processing and/or 3D graphics
  • Basic knowledge of Final Cut Pro & editing software, with ability to edit clips and encode files for delivery and direct editors in a clear concise manner.


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Technical Trainer

Apple, Inc.
Cupertino, CA 95014

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