Technical Support Engineer

RTN 2 (Raytheon IDMS)
Andover, MA 01810
About Us:
At Raytheon Missiles & Defense, fresh thinking and possibilities are forged in times of change and you will be on the front lines as we trailblaze new approaches, push the boundaries of innovation and chart a course to a tomorrow you can be proud to have a hand in creating.

Job Summary:
Seeking motivated 2nd shift Technical Support Engineer to fill key maintenance, repair and engineering support role at Raytheon Missiles and Defense (RMD), Test Equipment Maintenance and Repair (TEMR) Department, located in Andover Massachusetts. The TEMR department performs approximately 14,000 annual Calibrations, 12,000 annual repairs, and offers maintenance repair and calibration support for over 450 test platforms supporting numerous production programs. The TEMR department also provides support in capital equipment planning, project development of new test platforms, technical procedure writing, as well as providing solutions to address test equipment obsolescence. The TEMR Department provides electrical and mechanical calibration and repair services of Commercial-Off-The-Shelf (COTS) test equipment as well as unique manual and automatic test systems. The complement of test stations serviced includes digital/logic & solid state, Radio Frequency (RF), DC low frequency, AC high power, vibration, in-circuit probe test, linear measurement, and burn-in among many others. The incumbent Technical Support Engineer must be able to effectively operate in a high tempo operations environment often with numerous revolving priorities. Must be capable of multi-tasking and prioritizing complex activities, often times with actions requiring coordination across multiple support areas of expertise such as: Test Engineering, Test Equipment Design and Development, and various Operations and Quality disciplines.

Responsibilities to Anticipate:
  • Candidate will work on second shift with minimal supervision primarily supporting Patriot Missile functional area of Andover
  • Will follow appropriate safety practices, will utilize proper PPE, and will support efforts to maintain an injury free work place
  • Will work with represented technicians to troubleshoot faults in robotic, automated, and semi-automated test equipment including circuit board testers, functional testers, and RF test stations
  • Troubleshooting includes repair of COTS test equipment and often highly complex robotic and automated production test stations, often to component level

    Qualifications You Must Have:
  • Bachelors in Science, Technology, Engineering, or Mathematics (STEM) or additional 2 years of related experience may be substituted for each 1 year of college.
  • Two (2) years related maintenance, repair or troubleshooting experience
  • The ability to obtain and maintain a US security clearance. U.S. citizenship is required as only U.S. citizens are eligible for a security clearance

    Qualifications We Value:
  • Strong familiarity with electronics, RF, as well as physical and dimensional and mechanical aspects of interfacing applications
  • Experience troubleshooting & repairing motors, synchro/resolvers, pumps, motors, chillers, pneumatics, and hydraulic systems is a plus
  • Experience developing, editing, and improving preventative maintenance, and calibration procedures, using intuitive techniques and methodologies
  • Able to guide technicians in troubleshooting methodologies where vendor information is incomplete or lacking. Able to access, develop, and modify TEMR procedures as needed
  • Able to balance multiple assignments simultaneously
  • Experience with Six Sigma and LEAN 6S principles, or similar continuous improvement methodologies
  • Prior experience using Calibration Control Systems such as Asset SMART and familiarity with ANSI Z540 and, or, ISO17025
  • Able to use and apply schematics, drawings, and diagnostic tools to isolate and repair robotic & automated test equipment and station faults
  • Experience using common troubleshooting tools such as oscilloscopes, digital multi-meters, spectrum analyzers, network analyzers, frequency counters, signal generators, pulse generators or power meters & sensors
  • Able to coordinate with various engineering disciplines to aid and implement engineering design solutions supporting yield improvement and reliability of manufacturing efforts

What We Offer:
Whether youre just starting out on your career journey or are an experienced professional, we offer a robust total rewards package that goes above and beyond with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the superior benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.


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Technical Support Engineer

RTN 2 (Raytheon IDMS)
Andover, MA 01810

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