Technical Fraud Analyst Manager - Apple Online Store

Austin, TX 78701
  • Job Code
    200240687
Summary

Summary

Posted: Apr 23, 2021

Weekly Hours: 40

Role Number:200240687

The Strategic Data Solutions team is looking for an experienced people manager, with a demonstrable record of l...Summary

Summary

Posted: Apr 23, 2021

Weekly Hours: 40

Role Number:200240687

The Strategic Data Solutions team is looking for an experienced people manager, with a demonstrable record of leading teams within a fast paced environment. This role is responsible for leading our AOS Technical Fraud Analyst team, which is focused on combating fraud, waste and abuse.

As an AOS Technical Fraud Analyst Manager, you build strong relationships, demonstrate ownership and accountability, develop career paths and skills within the team, and influence the direction of the function you support. You navigate ambiguity and uncertainty comfortably, making decisions based on information that may be incomplete at times, and demonstrating an uncanny sense of when to hold course vs shift directions for the team.

In this role, you'll combine knowledge of fraud mitigation and an e-commerce landscape with data science techniques/toolsets in order to help the team approach fraud mitigation in a new and exciting way that enables us to scale with success.

This position is based in Austin, TX.

Key Qualifications

  • Experience analyzing complex scenarios, interpreting findings from their datasets, and providing recommendations and/or driving action based on findings
  • Proficiency in big data systems and programming languages such as SQL and Python.
  • Superb communication skills at all levels in the organization, both written and verbal.
  • Unwavering ability to maintain poise and a positive attitude in a challenging and dynamic environment
  • Demonstrates innovation and creativity in their approach to problem solving
  • Ability to perform in both strategic and tactical situations, and shift between them as defined by the needs of the role
  • Strong organizational skills with an ability to oversee and drive multiple activities at once

Description
Oversee TFA tactical execution for Apple Online Store on a daily basis
Prioritize execution tasks outside of the team's standard scope
Drive execution and results, ensuring review metrics are in line with program targets
Project Manage team initiatives as needed
Engage with internal and external functional partners to gain perspective and understanding
Collaborate with and support the team to innovate, encouraging experimentation and growth
Partner with Retail Contact Center to manage SLA and capacity for their functional area, flexing resources as needed to support capacity goals

Education & Experience
Undergraduate or advanced degree in relevant field, or equivalent experience

Additional Requirements

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Technical Fraud Analyst Manager - Apple Online Store

Apple, Inc.
Austin, TX 78701

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