Technical Device Manager

Cupertino, CA
  • Job Code
    200085401
Summary

Summary

Posted: Jul 31, 2019

Weekly Hours: 40

Role Number: 200085401

Apple's Worldwide Marketing Communications Department (Marcom) designs and delivers iconic brand images and experiences to various sites, apps, and retail stores. We lead all of Apple's advertising and marketing to ensure the flawless development and execution of world-class communications. We work on high-impact projects that serve various lines of business, use the latest technologies, and continue to evolve and deliver solutions on a worldwide scale

Marcom Technical Device Managers work within Technical Production Services group and support video production and photography projects. They manage the devices being filmed for marketing and training purposes.

Technical Device Managers support our producers and creatives and provide product expertise during our productions. They know anything and everything about our Apple devices and larger ecosystem of services. They ensure released and unreleased products remain true to function and act as a liaison between engineering, product marketing, branding, content and production. They also work with Creatives to prototype, load, and screen capture content on devices. Some of this content is used in launch videos, Keynotes, guided tours, digital signage, and advertisements

Key Qualifications

  • Technical Device Manager must be hands-on and have a deep understanding of Apple hardware and software products. You also have experience working in a production environment, especially with video and film
  • You have extensive and proven experience with Apple hardware/software products
  • You have video and photo production experience
  • You have networking and technical troubleshooting experience
  • You remain curious, asking questions and digging deep to find solutions
  • You have project management experience
  • You follow through with commitments and fosters mutual trust with fellow team members and internal customers
  • You are inventive and have proven technical problem solving skills
  • You possess extraordinary communication and time management skills, and you can work independently as well as in a team environment
  • You have good judgment and can follow security practices to protect our unreleased devices from exposure
  • Experience using creative tools such as Photoshop, After effects, Final Cut a plus
  • HTML and Javascript experience a plus
  • You are comfortable and willing to travel abroad

Description

As a member of the Technical Device Management team, you will play a meaningful role in helping the production team craft marketing and training content for Apple's released and unreleased products.

Provide technical product expertise to our producers and creatives during pre-production and production

Provide clarity on usage scenarios, device and app behaviors in line with PM intentions

Manage device logistics and shipments of unreleased products around the world

Responsible for screen captures, data management, and content loading on devices

Troubleshoot devices and device networking issues

Prototype content for creatives prior to a shoot

Create and load screens on our devices, as needed

Be the liaison between all of our cross functional teams and a resource to answer all technical questions about our products

Follow security protocols on set and make sure our devices and IP are not exposed

Request and prepare inventory of products prior to a shoot

Continuously learn and be an expert in everything Apple

Willingness to go above and beyond

Education & Experience

Bachelor's or equivalent degree preferred

Minimum of 4 years working in a technical production role

Apple Genius experience a plus

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Technical Device Manager

Apple, Inc.
Cupertino, CA

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