Technical Account Manager, People BPR

Austin, TX 78701
  • Job Code
    200253436
Summary

Summary

Posted: Jun 7, 2021

Weekly Hours: 40

Role Number:200253436

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and...Summary

Summary

Posted: Jun 7, 2021

Weekly Hours: 40

Role Number:200253436

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.

The people here at Apple don't just craft products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.

People Business Process Re-engineering (BPR) is looking for an experienced Technical Account Manager who will partner with Engineering and Business Operations teams to deliver solutions for various business needs. In this role you will responsible for developing roadmaps, managing projects and partnering with cross-functional stakeholders.

This role can be virtual or on site (Austin, TX or Cupertino, CA).

Key Qualifications

  • Proven track record of successful delivery of parallel running, fast-paced projects on schedule
  • Understanding of Agile and iterative project approaches. Experience managing Agile projects
  • Experience working with Engineering teams to understand solution architecture and implementation
  • Ability to flex project management approach based on project type and timelines
  • Excellent organizational and documentation skill set, e.g. user scenarios and flows
  • Analytical capabilities needed to synthesize large amounts of data into a clear story and/or assess business process improvement opportunities
  • Excellent verbal and written communication skills, able to communicate at all organizational levels
  • Ability to provide concise project updates, while ensuring alignment between Business Stakeholders and Engineering teams
  • Thrives in ambiguous work environment
  • Solid teammate with a high degree of flexibility
  • Demonstrable ability to operate autonomously across multiple teams in a global matrix organization
  • Familiarity with People programs and systems preferred
  • Project Manager certification (PMP, CPM, etc.) preferred

Description
- Project Manage multiple, across various business teams and engineering teams
- Work with Business partners to determine requirements and user scenarios
- Work closely with the business and engineering partners to ensure requirements are interpreted appropriately and the solution being developed meets business needs
- Drive systems solution and work with engineering teams to have a clear understanding of system architecture and backend configurations
- Coordinate integration testing/UAT as needed and bubble up high priority issues or risks
- Lead project status meetings and ensure alignment between the key parties on all aspects of the project
- Provide project updates via emails, meetings
- Track risks and work across teams on mitigation and communication plans
- Track Change requests as part of the release scope
- Prepare detailed release notes, status reports, and process metrics
- Drive process change to contribute towards improving quality of releases
- Lead meetings with Leadership teams on project updates and roadmap

Education & Experience

Bachelor's degree in Business, Computer Science, etc preferred.

Additional Requirements

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Technical Account Manager, People BPR

Apple, Inc.
Austin, TX 78701

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