Tech Lounge Expert - Onsite London

PWC
Line of service
Internal Firm Services
All Job Locations
London
Grade
Senior Associate
Specialism
IFS - Information Technology (IT)
Industry
Not Applicable
Position type
Full time
Job ID
222427WD

Job description

A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. Our Information Technology Generalist - Practice Support team focuses on managing the design and implementation of technology infrastructure within PwC, developing and enhancing internal applications, and providing technology tools that help create a competitive advantage for PwC to drive strategic business growth.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

  • Use feedback and reflection to develop self awareness, personal strengths and address development areas.
  • Delegate to others to provide stretch opportunities, coaching them to deliver results.
  • Demonstrate critical thinking and the ability to bring order to unstructured problems.
  • Use a broad range of tools and techniques to extract insights from current industry or sector trends.
  • Review your work and that of others for quality, accuracy and relevance.
  • Know how and when to use tools available for a given situation and can explain the reasons for this choice.
  • Seek and embrace opportunities which give exposure to different situations, environments and perspectives.
  • Use straightforward communication, in a structured way, when influencing and connecting with others.
  • Able to read situations and modify behavior to build quality relationships.
  • Uphold the firm's code of ethics and business conduct.

Role Summary

The Tech Lounge Expert will be responsible on a daily basis for the provision of insightful advice and friendly, hands-on technical support, permanently based at the Tech Lounge at our London Offices. As well as providing tech solutions, the Tech Lounge service delivers one-on-one/group and virtual learning events.

The Tech Lounge service will deliver a next generation technology experience for the PwC people. Primarily focussed around provision of customer centric support services, the Tech Lounge also provides a central location for IT engagement, education, and innovation.
 

Essential Criteria

In this role, the successful candidate will;

  • Deliver a face to face customer centric service to all PwC Partners and staff

  • Actively participate as part of a team to create an innovative technology focussed environment where customer satisfaction is primary

  • Take pride in actively delivering a service providing a focal point for customer interaction and support for all hardware and software issues including [but not limited to] client, mobility, wireless, printing, connectivity, applications

  • Plan and deliver one-on-one and group training events that are focussed on our customer’s use of technology, including, but not limited to, G-Suite, iOS and Microsoft Office

  • Engage and maintain relationships with project and change management teams on new technology introduction, ensuring the Tech Lounge is prepared to educate customers on the new technology

  • Adhere to all business policies and standards around security and compliance

  • Be a friendly knowledgeable resource for customers with regards to technology use, PwC working policies and procedures 

  • Provide candid feedback and suggestions for improvement to the Tech Lounge service.

  • Establish strong, open working relationships with customers at all levels 

  • Proactively anticipate, identify and resolve problems, applying knowledge in complex, difficult or stressful situations 

  • Effectively communicate and share technical information to audiences at all levels of the organisation 

  • Actively participate in building a culture of change and innovation

  • Work to a shift timetable to cover core hours as this is an onsite role

Requirements

  • Experience of delivering excellent customer satisfaction

  • Excellent communication and presenting skills

  • Technical expertise [Some experience of Windows, Apple Mac or iOS mobile]

  • High levels of energy and self-motivated and willing to work independently as well as part of a team

  • Enthusiastic around technology and innovation

  • Effective problem identification and solutions skills

  • Strong team player and collaborator

  • Ability to work out of the London PwC office


 

Desirable Criteria

  • Experience in delivering a technical support service

  • Technical expertise [Windows, Apple Mac, Mobile]

  • Experience in an education or training role

  • Proven analytical skills


Not the role for you?
Did you know PwC offer flexible contract arrangements as well as contingent work (ie temporary or day rate contracting)?

The skills we look for in future employees
All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, ‘The PwC Professional’ and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.

Learn more here: www.pwc.com/uk/careers/experienced/apply

The Deal
We want all of our people to feel empowered to be the best that they can be, which is why we have ‘The Deal’.

Find out more about our firmwide Employee Value Proposition: https://www.pwc.co.uk/careers/about-us/the-new-deal.html

Diversity
Valuing Difference. Driving Inclusion.

We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool because creating value through diversity is what makes us strong as a business, enabling us to solve important problems and deliver value to our clients. We encourage an inclusive culture where people can be themselves, are valued for their strengths and are empowered to be the best they can be. As an organisation with an increasingly agile workforce, we also support different ways of working offering flexible working arrangements. Learn more here about our work to support an inclusive culture.

www.pwc.com/uk/diversity

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Tech Lounge Expert - Onsite London

PWC

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