Systems Telephony Engineer

QSC, LLC
Boulder, Colorado
  • Job Type
    Employee
  • Job Status
    Full Time

The Systems Telephony Engineer will serve as subject matter expert for QSC products supporting SIP and analog telephony (mainly Q-SYS ecosystem). This will include handling of escalated support cases, interoperability testing, internal/external documentation and training development.

Duties and Responsibilities:
* Directly support QSC partners and internal teammates to resolve complex support cases involving VoIP and analog telephony.
* Serve as QSC subject matter expert on digital and analog telephony-related technologies and applications. This includes development of internal/external documentation and specialized training materials.
* Deliver trainings in a dynamic, informative and professional manner
* Maintain QSC/VoIP telephony provider interoperability testing and documentation. This includes CUCM, Avaya, Mitel and ShoreTel platforms
* Assume responsibility for support cases from the level 2 queue.

Education and Experience:
* Certification in one of the following VoIP telephony platforms desired: CUCM, Avaya, ShoreTel, and Mitel
* CCNA or higher desired
* Bachelor's Degree in IT or Engineering desired
* Q-SYS Level I and Level II Certification desired
* At least 2 years' experience supporting VoIP telephony and SIP solutions
* At least 2 years' experience training IT teams, integrators and/or end users
* At least 2 years' experience developing instructional documentation, such as 'how-to', technical notes/briefs, white papers, etc.
* At least 1-year experience with Wireshark analysis of SIP, RTP, SDP and other VoIP-related traffic
* At least 1-year experience with open architecture DSP products desired (not required)

Skills
* VoIP/SIP Telephony
* Ethernet Networking, network troubleshooting & analysis
* Knowledge of network security practices and devices (firewalls, etc.)
* Knowledge of Session border controllers (SBC), ATAs and other telephony-related hardware
* Dynamic, competent trainer
* Remains calm under pressure
* Strong interpersonal skills
* Knowledge of basic audio principles and open-architecture DSP desired (not required)

Salary: health insurance, profit sharing, fitness class

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Systems Telephony Engineer

QSC, LLC
Boulder, Colorado

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