Job Description

GTRI/ICL seeks qualified candidates for a full-time systems analyst in Atlanta, GA. The successful candidate will have 5+ years of experience Healthcare IT domain identifying, interpreting and summarizing requirements (business, functional, technical) for internal and external stakeholders. The successful candidate will also be able to work independently to create processes and workflows, establish adherence and monitoring criteria, have competency across core IT implementation areas (project management, business analysis, configuration management, change control, development, testing, release, quality assurance) and support continuous improvement.

Job Duties

  • Primary duties include supporting the Program Manager and ServiceNow teams to document and implement functional requirements, technical and process flows, as well as support continuous improvement.
  • Conduct requirements gathering/validation sessions.
  • Develop and document epics and user stories (store in ServiceNow or Jira). - Facilitate workflow development sessions and document detailed flow diagrams (ex. Visio charts) for SDLC components.
  • Work with team to clearly communicate and anticipate risks/issues during all phases of the project.
  • Develop and deliver presentations and written deliverables.

Travel Requirements

<10% travel

Education & Length of Experience

Research Engineer/Scientist/Technologist/Associate I

  • A Bachelor's degree in  Computer Science or Engineering, or related.

Research Engineer/Scientist/Technologist/Associate II

  • A Masters degree in  Computer Science or Engineering, or related and three (3) years of relevant full-time experience after completion of that degree,
  • A Masters degree in  Computer Science or Engineering, or related and five (5) years of relevant full-time experience after completion of a Bachelors degree, or
  • A Doctoral degree in  Computer Science or Engineering, or related.

Required Minimum Qualifications

  • Excellent communication skills including meeting facilitation, technical writing, and conveying complex technical information in common language, appropriate for all levels of technological understanding.
  • Comfortable in a client-facing role. Ability to assess customer goals, needs and interests, with respect to the implementation/ appropriateness of information technology solutions.
  • Experience developing requirements, use cases and design.
  • Ability to understand complex enterprise systems environments, and develop detailed technical requirements and supporting technical design documentation.
  • Demonstrates ability to quickly (and proficiently) gather, understand and summarize new information. 
  • Demonstrates aptitude for learning new technologies.
  • Possess excellent organizational skills and attention to detail
  • Work independently as well as part of a project team, with multiple communication channels
  • Ability to analyze documentation on relevant regulatory programs (either from the federal register or summary documentation) - Ability to create and maintain highest levels of confidentiality when dealing with proprietary or private information.
  • Ability to exercise sound judgment and make decisions in a manner consistent with the essential job function.

Preferred Qualifications

  • Experience with ServiceNow implementation
  • Background in Healthcare
  • Experience collaborating with DevOps teams

U.S. Citizenship Requirements

Due to our research contracts with the US federal government, candidates for this position are required to be US Citizens.

Clearance Type Required

Candidates must be able to obtain and maintain an active security clearance.

Diversity & Inclusion

Diversity & Inclusion (D&I) at Georgia Tech Research Institute aims to enhance the Institutes mission of solving the worlds most complex technical problems by creating a workforce with a shared appreciation for diversity, raising awareness around inclusiveness, and fostering a sense of belonging and appreciation for all members of our community.

Equal Employment Opportunity

Georgia Tech Research Institute is an Equal Opportunity Employer of individuals with disabilities and protected veterans and actively seeks diversity among its employees. Equal Employment Opportunity is the Law.


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Located in Atlanta, Georgia, the Georgia Institute of Technology is a leading research university committed to improving the human condition through advanced science and technology.

Ranked as the #7 best public university, Georgia Tech provides a focused, technologically based education to more than 21,500 undergraduate and graduate students.

Georgia Tech has many nationally recognized programs, all top-ranked by peers and publications alike, and is ranked in the nation’s top 10 public universities by U.S. News and World Report.

Degrees are offered through the colleges of Architecture, Computing, Engineering, Sciences, the Scheller College of Business, and the Ivan Allen College of Liberal Arts.

The strong academic work ethic at Tech is balanced by a collegiate atmosphere incorporating both intercollegiate and intramural sports, campus traditions, and some 400 student organizations.

Alongside their academic achievements, Tech students are also active in the community, earning a well-rounded education through community service activities.

As a leading technological university, Georgia Tech has more than 100 centers focused on interdisciplinary research that consistently contribute vital research and innovation to American government, industry, and business.

There is no doubt that Georgia Tech stands out as a distinctively different kind of university, one that is eagerly encouraging and developing the revolutionary technologies of the 21st century.

Equipped with the extremely rich resources of an outstanding student body and faculty; strong partnerships with business, industry, and government; and support from alumni and friends, Georgia Tech is designing a future of global preeminence, leadership, and service.

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Systems Analyst - ICL

Georgia Tech Research Institute (GTRI)
Atlanta, GA 30303

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