Support Engineer - Apple Online Store

Cupertino, CA
  • Job Code


Posted: Aug 2, 2019

Role Number: 200086394

Imagine what you could do here.. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish

This is a phenomenal opportunity for a hardworking support engineer to join a global team supporting the Apple Online Store, a multi-channel extraordinary eCommerce platform

Key Qualifications

  • 8+ years of industry experience in supporting critical software components
  • A high degree of analytical, trouble shooting and problem-solving abilities
  • Technically astute and skilled with the ability to understand complex issues and participate in discussions with the engineering teams
  • Excellent written and verbal communication and problem-solving skills are important, with the skills to present to technical and non-technical audiences
  • Working knowledge of a major relational or NoSQL database (e.g. Oracle / Cassandra)
  • Quick learner and willing to challenge the status-quo while consistently striving for improvement
  • Shown experience with supporting a 24x7x365 environment with pager rotation
  • Knowledge of code repository and understand the features/functionality offered by the platform
  • Knowledge in object-oriented such as (Java, J2EE, Spring or other MVC framework), Service Oriented Architectures, and RESTFUL services is a plus
  • Prior experience supporting large scale e-Commerce/Enterprise environments is a plus


The role, technical in nature, requires the individual to gain deep technical knowledge and understanding of the eCommerce platform to provide technical support to our business and core engineering teams

Strong people skills with excellent written and verbal interpersonal skills, with the enthusiasm and knack to take complex technical topics and distill them in easy to understand layperson terminology, will round out the core responsibilities of the role

As a member of the support engineering team, you will take an active role in the definition and evolution of standard practices and procedures

Education & Experience

Bachelors or Masters degree in Computer Science, or meaningful technical field industry experience or equivalent is required.

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Support Engineer - Apple Online Store

Apple, Inc.
Cupertino, CA

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