Supply Chain Systems Support Lead

Austin, TX 78701
  • Job Code


Posted: Jul 2, 2021

Role Number:200256827

At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. A job at Apple is unl...Summary


Posted: Jul 2, 2021

Role Number:200256827

At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. A job at Apple is unlike any you've ever had. You will be inspired and you will be challenged. Bring passion and dedication to your job, and there is no telling what you could accomplish!

Apple's Information Systems & Technology organization is looking for a Supply chain systems Support Lead who has the drive, passion, knowledge, experience and the aptitude to be part of the global production support team, that maintains and supports systems that cater to some of the most complex and integrated Supply Chain processes. This techno-functional role is pivotal in sustaining end-to-end software solutions for Apple's Supply Chain needs varying from Supply Planning, Demand Planning, Product Distribution to name a few.

We look forward to your help with driving day to day operation, driving operational excellence, ensuring vendor delivery and accountability, guiding the vendor team, collaborating with other supporting teams, building business relationships, handling business issues & system crises, communicating to relevant partners, driving continuous improvement, leading special system activities, optimizing business processes and operations.

Key Qualifications

  • Development and support of Supply Chain applications including Supply Planning and Demand Planning
  • 8+ years in application support models and frameworks including hands-on experience in L1/L2/L3 support activities (involving direct interaction with end users)
  • Experience in leading a large teams
  • Relevant experience in enterprise level application development using advanced Oracle database technologies.
  • 5+ years of programming experience in Python Data Analytics platforms , Pandas DataFrames, SQLAlchemy, NumPy etc
  • Hands on Experience with large volume databases for both OLTP and OLAP environment
  • Experience in distributed data processing systems
  • In depth Python programming experience in building high scale enterprise level Application, specialized in queues/multiprocessing/multithreading
  • Experience in Application database design/architecture (Oracle/no-sql/graph databases)
  • Experience in building Django / Flask / wildFly Java based App server
  • Thorough knowledge on UNIX/Linux platforms. Scripting experience with Shell, JSON, Advanced SQLs, Oracle PL/SQLs
  • Ability to multi-task, work independently with minimal supervision
  • Excellent verbal and written communication skills
  • Comfortable working in a multi-discipline and collaborating with a geographically dispersed team


Manage a team providing 24X7 Support (AMS) for multiple Supply Chain applications

Manage escalations and drive crisis management

Responsible for Continuous improvement via Root Cause Analysis, Initiatives, and Volume Testing

Represent the Support organization in various meetings and forums

Collaborate and partner with application owners, developers, QA, project managers and end users in triaging issues to resolution

Perform design and code reviews and participate in debugging and coding to solve problems.

Provide technical guidance and mentoring

Create and maintain SOPs and improve support structure and skillset

Track and drive SLA's and KPI's with a highly outsourced team

Improve and enhance system stability, reliability, performance and security

Education & Experience

B.S / M.S in Computer Science or equivalent

Eight plus years of relevant experience

Additional Requirements

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Supply Chain Systems Support Lead

Apple, Inc.
Austin, TX 78701

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