SRE Manager, Monitoring Services

Austin, TX
  • Job Code
    200064759
Summary

Summary

Posted: Jun 11, 2019

Weekly Hours: 40

Role Number: 200064759

We live in a mobile and device driven world where knowledge of the physical world around us is needed. We rely on this knowledge to get around, to learn about our environment and to enable spectacular new features for custom applications. Apple is meeting those needs as robustly and as creatively as possible and is interested in people who want to help meet that commitment. The success will be the result of very skilled people working in an environment which cultivates creativity, partnership, and thinking of old problems in new ways. If this sounds like the kind of environment that you find intriguing, then let's talk

Are you interested in solving for next generation CRM challenges, where application monitoring meets multi-cloud globally in a high performant large scale environment? You can transform how Apple interacts with millions of customers worldwide to deliver the best experience. Here's an opportunity to work with a core platform team that is working on very innovative ways to take on operations and productions monitoring with big data.

We are looking for a SRE Manager, Monitoring Services to build new monitoring solutions that demonstrate a myriad of technologies and tools to achieve global monitoring of applications and services

Key Qualifications

  • Experience managing an engineering team on large-scale projects with technical deep-dives into code, networking, operating systems and/or storage
  • Experience with operating business-critical systems and with successfully addressing operational failures, performing Root Cause Analysis, scheduling maintenance downtime, and implementing system-wide corrections to prevent further reoccurrence of issues
  • Production level expertise with Networking, OS, Security, and application monitoring
  • Experience aligning resources to meet strategic goals, mentoring and coaching employees
  • Experience in one of the following languages: Java, Python, Go
  • Strong communication skills to work well with multi-functional engineering teams addressing conflicts and critical issues
  • Strong organizational skills: ability to organize and complete multiple projects of varying lengths
  • Excellent verbal and written communications skills
  • Ability to explain technical concepts in clear, non-technical language

Description

As the demand for our Corporate MDM service continues to grow rapidly we are forming a team to best position ourselves to deliver a service to the highest level, as expected at Apple. We handle very large numbers of devices (macOS, iOS and tvOS) and support a wide variety of business units with unique needs that MDM can solve
• Lead a team of software/systems engineers and be directly responsible for monitoring solution design and implementation globally
• Ensure the highest level of up-time and Quality of Service (QoS) to Apple's customers through operational excellence
• Design, and maintain globally distributed production monitoring systems
• Troubleshoot performance stability issues using a wide variety of tools
• Identify areas to improve service resiliency through techniques such as chaos engineering, performance / load testing, etc..

Education & Experience
• B.S, or M.S in Computer Science, or equivalent experience

Additional Requirements

  • Preferably most recent experience in ML area


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SRE Manager, Monitoring Services

Apple, Inc.
Austin, TX

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