Sr. UC Engineer

Austin, TX 78701
  • Job Code


Posted: Jul 14, 2021

Weekly Hours: 40

Role Number:200264806

The people here at Apple don't just build products - we craft the kind of wonder that's revolutionized entire i...Summary


Posted: Jul 14, 2021

Weekly Hours: 40

Role Number:200264806

The people here at Apple don't just build products - we craft the kind of wonder that's revolutionized entire industries! It's the diversity of those people and their ideas that supports the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. At Apple, we work every single day to build products that enrich people's lives. Do you love working on challenges that no one has solved yet?

The WS Group is looking for a Sr. UC Engineer as a domain specialist for UC, WebEx, and conferencing solutions for Apple. As part of the VVS team, the Sr. UC Engineer will play a key role in monitoring, troubleshooting and escalations of technical issues with all WebEx related services and systems to ensure minimal downtime. The successful candidate will be highly self-motivated with a passion for excellence, quality and attention to detail.

Key Qualifications

  • - Architectural and infrastructure expertise with Cisco CMS servers, TMS, CUCM, IMP, SME, CUC, MRA and Cisco Jabber
  • - Extensive knowledge of compute and VMware solutions such as vCenter, vSphere and Esxi
  • - 5+ years experience supporting WebEx, UC, and Video Conferencing in a Cisco environment
  • - 5+ years experience with any and all Cisco TelePresence hardware, WebEx, SIP, TLS, QoS, and Multipoint Control Units
  • - 5+ years experience maintaining and solving Cisco teleconferencing infrastructure hardware, Cisco Expressway-E and - C, CUCM as well as server maintenance and virtualization on UCS-C Hardware
  • - In depth knowledge of network operations best practices, production support, and capacity planning
  • - Extensive knowledge in fixing tools such as RTMT, Wireshark, and Control Hub
  • - Experience working with spreadsheets, documents, and presentations tools to build and maintain technical and functional documentation
  • - Experience working with changing needs, infrastructure, and evolving business processes
  • - Experience working and communicating with the user community, interpreting issues, understanding requirements, and deploying solutions


Supervises contractors and vendors working on Webex, UC/Video systems, supervising and signing off on break-fix repair, upgrade, or new build installation.

Uses the trouble-ticket system to lead, track, and resolve Webex/UC related trouble tickets.

Maintains proficiency in Webex and collaborative technologies as well as professional office skills both of a technical and non-technical nature.

Trace call issues through Cisco infrastructure and tackle issues with call quality, call failure and work issue in real time to mitigation of solution, ultimately ending with RCA of issue.

Follows SLA guidelines on response promptness to all tasks.

Monitors and responds to video conference alerting to address issues in remote offices and indicate occurrence of larger wide issues.

Provides guidance of onsite teams and ultimately takes responsibility for quality and consistency of UC and WebEx conferencing technologies.

Provides as an escalation point to Tier 1 and Tier 2 Support for any WebEx/UC related issue.

Collaborate with and support C-level executives with any and all issues around call quality and when vital provide high touch support.

Acts as de-facto deployment engineer, operates as domain specialist for all infrastructure and Webex related video conferencing requests and issues.

Solves problems and diagnoses VC quality issues within the LAN & WAN environments.

Provisions or migrates new or existing VC endpoints, and maintains endpoints through CUCM, ensures maximum uptime through monitoring of alerting dashboard.

Communicates with the onsite teams for all High-Priority calls to adequately test and prepare physical space as well ensure quality of multi-point call.

Tackles tasks for special projects or assignments when requested by clients and executes them within the given timelines.

Education & Experience

BA/BS degree in Engineering or related technical field, or equivalent practical experience.

Additional Requirements

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Sr. UC Engineer

Apple, Inc.
Austin, TX 78701

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