Sr Tech Support Engineer

RTN 2 (Raytheon IDMS)
Portsmouth, RI 02871
About Us:
At Raytheon Missiles & Defense, fresh thinking and possibilities are forged in times of change and you will be on the front lines as we trailblaze new approaches, push the boundaries of innovation and chart a course to a tomorrow you can be proud to have a hand in creating.

Job Summary:
The Test Equipment Maintenance and Repair Department (TEMR) is looking to hire a Technical Support Engineer II to work for the TEMR Offsite/Intra-Center Labs Manager and TEMR Labs Section Manager, overseeing daily calibration activities for the Portsmouth, R.I facility. These activities include interfacing with and providing outlooks to multiple Engineering Lab Managers, Engineering Lab Coordinators, Program Leads, Cell Leads and Support Engineers. Successful candidate will be responsible for updating the Calibration Control database, managing calibration priorities using daily self-run reports, preparing for audits and tracking metrics such as costs and cycle time. The TEMR Department is part of Engineering Operations based in Andover, MA. This position will be located in the Portsmouth, RI Facility.

Responsibilities to Anticipate:
  • Become the Portsmouth facility lead for all Calibration related activities (including ESD)
  • Update Calibration Control database (SMART)
  • Use Cal Control database (SMART) to search for spare assets
  • Create Test Equipment Requests (TER's)
  • Perform Certificate of Calibration reviews for compliance to Quality requirements
  • Schedule Calibration Priorities with TEMR Electrical. Gage, and Metrology Lab Team Leaders
  • Provide cost and schedule outlooks to our customers
  • Assist Portsmouth Cell Leads in locating and tagging spare and overdue Test Equipment
  • Generate Non-PRISM Delivery Travelers
  • Work with Property Control on Test Equipment Dispositions
  • Generate Property Control DD1149 requests

    Qualifications You Must Have:
  • 4 years of experience in Manufacturing, Operations or similar environment
  • Experience working with Test Equipment.
  • Experience working with the following: PRISM, APEX, SAP, SMART and ACCESS Database or similar planning tools
  • Bachelors degree or an additional eight (8) years of related experience can be considered in lieu of degree completion.
  • U.S Citizenship status is required as this position needs an active U.S. Security Clearance as of day on of employment.

    Qualifications We Value:
  • Experience with the Calibration process and Calibration Quality standards
  • Highest level of demonstrated Business Ethics, with commitment to exemplary personal and professional integrity
  • Proven solution oriented with Lean manufacturing (R6S) skills to address a variety of problems of minor scope and complexity.
  • Critical thinking skills to ensure detailed status are provided
  • Knowledge of MS Office applications including Excel, Word, PowerPoint
  • Strong interpersonal skills with the ability to coordinate with various disciplines
  • Strong written and verbal communication skills
  • Ability to multi-task in a fast -paced work environment with limited supervision
  • Experience working with the Property Control database (UPS)

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Sr Tech Support Engineer

RTN 2 (Raytheon IDMS)
Portsmouth, RI 02871

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