US Citizenship statues required as this position needs active US Security Clearance as of day one of employment. This is a multi-level position based on the candidates qualifications as they relate to the skills, experience, and requirements for the position.
The Data Center Manager (DCM) will be responsible for overseeing all aspects of datacenter and building operations including, 24x7 staffing, coordinating facility infrastructure testing and preventive maintenance, service delivery, quality assurance, adherence to corporate standards and processes, oversight of all hardware assets within the datacenter (internal and customer assets), and continuous improvement to operations within the datacenter. Requires ability to manage multiple projects at once including coordinating work efforts of internal and external resources as needed. Can provide these functions with minimal direct supervision.
Responsibilities:
Develop solution alternatives to work around customer problems to include cloud/hosting
Maintain staffing plan to meet business needs and objectives.
Ability to manage multiple teams, some remote locations.
Assist with new hire interviewing and review support capabilities and establish plans to improve staff performance.
Deliver employee communications through regularly scheduled group meetings, one on one sessions, and yearly reviews.
Define employee goals and objectives.
Maintain staff schedule to meet appropriate shift coverage.
Task manage resources for complex or high profile installations.
Oversee and drive projects to on-time completion.
Develop positive relationships with all marquis customers.
Provide leadership in resolving/addressing customer issues.
Enforce established policies and procedures.
Establish and enhance operations processes to drive efficiency and lower operational costs
Plan and coordinate maintenance activities. Escorting as required
Develop solution alternatives to work around customer problems.
Understanding of networking and server computer services.
Coordinate and oversee regular testing and preventive maintenance of critical facilities infrastructure.
Solid understanding of critical facilities infrastructure (mechanical, electrical, life safety, security, etc.)
Understanding of building management systems and controls.
Understanding of datacenter best practices (hot-aisle / cold-aisle cabinet placement, service space requirements, power distribution, network cabling, etc.)
Understanding of physical security and access systems.
Responsible for delivering accurate monthly facility capacity metrics.
Enforce and adhere to all facility standards.
24x7 to working evenings and weekends as required overseeing critical maintenance activities, will be on be 'on-call' at all times.
Minimum Required Skills:
Bachelors degree in STEM or IT and 6+ years of experience in a technology-based customer support and data center operations environment or directly related Master degree and 4 years of directly related experience., or in lieu of a degree must have additional 8 years of experience
Experience with data storage, NAS, and SAN technologies and solutions
Experience with TCP/IP, switches, firewalls, routers, and their basic operations
Experience using VMWare vCenter, vSphere, and ESX virtual computing methods
Experience with service provider business.
Experience with coordinating projects and programs to ensure that all elements of work meet the quality standards, defined scope, and costs of the organization.
Experience to lead and direct the work of others with or without the benefit of a direct reporting relationship.
Experience handling multiple tasks, manage priorities, and remain professional at all times.
Experience with identifying and resolve technical issues
Experience withANSI/BICSI 002-2019 and BICSI 009-2019 Data Center Design and Implementation Best Practices and Maintenance Best Practices and TIA 942 Data Center Standards
Must be a US Citizen- Must have active DoD Secret clearance
Highly Desired Skills: Excellent communication skills, verbal and written; must communicate effectively and in a professional manner.
Experience personnel management in a shift-based environment
Knowledge and experience using Cloud technologies
In-depth working experience in Windows Server 2008, 2012, or 2016
CompTIA Security+, or equivalent DoD 8570 certification for IAT Level II
Direct working experience with NISPOM, JAFAN, JSIG, and/or DoD/RMF
Cert Certified Data Center Specialist (CDCS)
Cert Certified Data Centre Management Professional (CDCMP)
Cert - Cisco Certified Network Associate Data Center (CCNA)
Cert - Certified Cloud Security Professional (CCSP)
Cert - CompTIA Cloud+
This position requires either a U.S. Person or a Non-U.S. Person who is eligible to obtain any required Export Authorization.
