Sr. Program Manager, Communications

Cupertino, CA
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Posted: Oct 10, 2019

Role Number: 200109911

Imagine what you could do here. At Apple, phenomenal ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish

Retail Engineering makes the world's best Retail experience possible. We build the Apple Online Store, the Apple Store app, and the systems that keep Apple's retail stores running. We're looking for a rockstar Program Manager to join our Communications team

In this role, you'll provide creative oversight for our team's design functions, help keep Apple's 500+ retail stores informed on their technology, and shape the way the Retail Engineering communicates both internally and externally

If you believe that how you say something is as important as what you're saying, this job is for you

Key Qualifications

  • A deep understanding of Apple Retail, its structure and operations (or similar experience at another high volume retailer)
  • Ability to break down complex technical subjects into plain English
  • Strong written and verbal communication skills
  • Excellent project management skills, with the ability to juggle multiple projects simultaneously
  • Comfort around higher management, and experience working with senior leaders
  • A keen eye for design, and familiarity with Adobe's creative suite
  • Knowledge of video production and software
  • Mastery of the iWork suite of apps


Work with Technical Writers and Visual Designers to create clear, concise, and accurate written communications for stores

Act as the main point of contact for other IS&T teams to ensure each new Retail project has a consistent and thorough communications track

Drive the design and architecture of our e-learning strategy with stakeholders throughout the organization

Lead and involve the team's internal bi-weekly Project & Program reviews

Maintain a content calendar, clear presentation guidelines, post-review recordings and distribution of Design Review Sessions - Retail Engineering's bi-weekly project review

Ensure a consistent global application of the organization's crisis communication program

Provide guidance and content for the implementation of more self-service support options on IS&T Web

Education & Experience

A deep understanding of Apple Retail, its structure and operations (or similar experience at another high volume retailer)

Additional Requirements

  • Prior Apple Retail Leadership experience is strongly preferred

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Sr. Program Manager, Communications

Apple, Inc.
Cupertino, CA

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Computer Programmer
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Overall Rating: 61/220
Median Salary: $82,240

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