Senior Systems Engineer

RTN 2 (Raytheon IDMS)
Fulton, MD 20759
  • Jobs Rated
    8th
About US:

At Raytheon Missiles & Defense, by combining our vast resources and investments, we are able to dedicate ourselves to solving mission-level vs. product-level customer challenges together we can anticipate more, move faster and make a bigger impact on the big picture.

Job Summary:

Raytheon Solipsys, a wholly-owned subsidiary of Raytheon Missile and Defense (RMD) and Raytheon Technologies (RTX). Join a team responsible for providing worldwide, around-the-clock technical support to our external customers with deployed Raytheon Solipsys C4I software solutions in development, operations and testing/training support facilities; as well our internal customers. This position is located onsite in Fulton, MD

Responsibilities to Anticipate:
  • Providing real-time technical support to troubleshoot, investigate and resolve customer support issues ranging in scope from configuration and usage questions to complex software/system/network failures.
  • Analyzing reported issues and failures to determine root cause and recommend corrective actions in concert with Engineering and Information Technology (IT) personnel.
  • Developing and maintaining customer and program profiles to support issue resolution and maintain an authoritative repository for the customers/programs system baselines.
  • Reviewing/maintaining product user documentation for technical accuracy and usability.
  • Establishing and administering online customer-specific support sites.
  • Conducting software product vulnerability assessments and associated resolution in accordance with established DoD Risk Management Framework (RMF) requirements.
  • Collaborating with program and product engineering staff on the development, verification and execution of integration and test procedures across the Solipsys program and product portfolios.
  • Developing, maintaining product training materials and resources and conduct presentation of same to domestic, DoD and international customers.
  • Performing administrative and configuration management duties associated with issue resolution, training, logistics support, and product sales for deployed customer installations.
  • Must have the ability to obtain and maintain a DoD Secret Clearance.
  • This position requires the ability to work shifts, weekends, and holidays.
  • Conducting and supporting the initial installation and training for delivered C4I solutions.
  • Capped relocation is available.

This position can be a P2 or a P3, based on the candidate's qualifications as they relate to the skills, experience and responsibility requirements for the position. Four years experience is required for a P3.



Qualifications You Must Have:
  • Bachelors in Science, Technology, Engineering, or Mathematics (STEM)
  • Two years experience in full life cycle technical support beginning with initial site software installation and debugging through system retirement.
  • Experience in using, configuring and administering Microsoft Windows and/or Unix operating system environments.
  • Experience providing local and remote customer service center real-time technical customer support operations.
  • Experience in complex systems troubleshooting techniques.
U.S. Citizenship is required as this position needs an active U.S. Security Clearance within 12 months.

Qualifications We Value:
  • Demonstrated skills developing and providing training on DoD C2/C4I systems.
  • Experience with the operations and maintenance of military Tactical Data Link Systems such as Link 16.
  • Experience with software Vulnerability Assessments and resolution, preferably under the DOD Risk Management Framework (RMF) environment.
  • Experience in the operation and maintenance of military Tactical Data Link systems.
  • Experience with relational and geospatial database development, configuration, troubleshooting, and support including experience with database servers such as: Oracle and PostgreSQL. This also includes experience with NoSQL databases.
  • Ability to debug and test software products as necessary.
  • Ability to work with customers to provide training, demonstrations, and technical guidance.
  • Strong oral & written communication skills & proven leadership skills.
  • Ability to use Microsoft Office desktop applications of MS-Office, MS-Visio, and Jira Service Desk.
  • Active Secret clearance or higher clearance
#hotjobs180992

Categories

Jobs Rated Reports for Software Engineer

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Senior Systems Engineer

RTN 2 (Raytheon IDMS)
Fulton, MD 20759

Join us to start saving your Favorite Jobs!

Sign In Create Account
Software Engineer
8th2017 - Software Engineer
Overall Rating: 8/199
Median Salary: $100,690

Work Environment
Good
53/199
Stress
Very Low
24/199
Growth
Very Good
32/199