ServiceNow Technical Project Manager

Apple, Inc.
Austin, TX 78701
  • Job Code
    200148378
Summary

Summary

Posted: Feb 7, 2020

Weekly Hours: 40

Role Number:200148378

Do you like to be around people who love technology, and you like to be around technology that loves people? App...Summary

Summary

Posted: Feb 7, 2020

Weekly Hours: 40

Role Number:200148378

Do you like to be around people who love technology, and you like to be around technology that loves people? Apple offers a work environment unlike any other. There's the typical job. Punch in, push paper, punch out, repeat. Then there's a career at Apple. Where you're encouraged to defy routine. To explore the far reaches of the possible. To travel uncharted paths. And to be a part of something far bigger than yourself. Because around here, changing the world just comes with the job description.

The people here at Apple don't just build products - we craft the kind of wonder that's revolutionised entire industries. It's the diversity of those people and their ideas that supports the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.

Apple Information Systems and Technology is looking for a highly motivated ServiceNow Technical Project Manager. You will be responsible for design and support of the on-prem ServiceNow application.

Key Qualifications

  • Over 8 years of IT experience
  • 2 to 3 years of ServiceNow experience as Technical Project Manager/Implementation authority
  • Implementation experience on various ITSM modules (Incident, Problem, Change, Service, Knowledge, Asset, etc...)
  • Hands-on experience in JavaScript
  • Detailed understanding of ITIL v3 processes
  • Excellent verbal and written communication skills
  • Excellent analytical and problem solving capabilities
  • Good Collaboration skills and teamwork ethic
  • Attention to details and commitment to quality
  • Good work ethic, ambitious and well-organized

Description

In this role, you will work directly with the ServiceNow Application Owner, Project Implementation/Development Teams, ServiceNow Product team, Production Support team and multiple Infrastructure teams. You will provide in-house expertise in the matters of technical implementation, end-to-end system landscape, and application integration. You will be responsible managing projects from inception to closure. This includes, but not limited to, planning, design, requirements capturing/clarification, leading team of developers, risk/mitigation, status reporting, communication, process and technical improvements. You will also be responsible for building a strong team of ServiceNow implementors for multiple ServiceNow modules.

RESPONSIBILITIES INCLUDE:
Understand business requirements for ServiceNow
Provide design and technical solutions for ServiceNow implementation
Provide end-to-end product architecture to ensure scalable, high performance landscape
Architect integrations with ServiceNow using LDAP, Single Sign-on, Mid server, Web-services, Email and several in-house applications and technologies
Lead a team of developers working on improvements/implementation related to ServiceNow
Participate in sizing the application for future growth and scalability
Perform technical configurations, application maintenance and house-keeping activities
Design security of the application, and own data security function
Configure alerts and baseline SLAs
Trouble-shoot technical issues related to ServiceNow application configuration and other technical issues
Collaborate with DBAs, System Engineers, Hardware Engineers, Traffic and Network Engineers to trouble-shoot production issues
Work closely with the product team and support team of ServiceNow
Find opportunities to improve the platform

Education & Experience

BS Degree in Computer Science or equivalent

Additional Requirements

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ServiceNow Technical Project Manager

Apple, Inc.
Austin, TX 78701

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