ServiceNow Developer

Lawrence Livermore National Laboratory
Livermore, CA 94550

Join us and make YOUR mark on the World!

Come join Lawrence Livermore National Laboratory (LLNL) where we apply science and technology to make the world a safer place; now one of 2020 Best Places to Work by Glassdoor!

We have an opening for a ServiceNow Developer to work on a team comprised of developers and a technical lead to configure, customize and develop applications in the ServiceNow platform. This position is in the Information Solutions Division (ITSD) within the Computing Directorate, in support of the LivIT Program.

This position will be filled at either the SES.2 or SES.3 level depending on your qualifications. Additional job responsibilities (outlined below) will be assigned if you are selected at the higher level.

Essential Duties
- Design and develop moderately complex scripts, workflows and integrations to create, configure or customize applications in ServiceNow.
- Analyze and provide solutions to technical problems escalated from the Service Desk, Process Owners and/or Project efforts.
- Participate in the agile development process utilizing the SCRUM module in ServiceNow.
- Participate in broad independent interactions with all levels of personnel within the Laboratory.
- Contribute to the completion of project and implementation plans, track and report progress.
- Develop integrations between ServiceNow applications and external business applications.
- Participate and contribute advanced design and code reviews.
- Engage with customers to understand business process needs and document resulting requirements.
- Perform other duties as assigned.
In Addition at the SES.3 Level
- Design and develop complex solutions including applications, workflows and integrations to create, configure or customize applications in ServiceNow.
- Lead advanced design and code reviews.
- Collaborate in the development of innovative solutions to solve complex problems in the ServiceNow environment.

Qualifications
- Bachelors degree in a Computer or Engineering related field, or the equivalent combination of education and related experience.
- Broad experience with IT Service Management processes and implementation.
- Broad experience configuring IT Service Management tools such as ServiceNow, including -developing in JavaScript and implementing integrations utilizing Web Services and Orchestration.
- Broad experience implementing IT Service Management applications comparable to applications in the ServiceNow platform.
- Experience implementing, maintaining, and/or supporting integrated computing environments in an enterprise environment.
- Comprehensive analytical and problem-solving skills to contribute creative solutions to complex problems in cross-organizational efforts.
- Ability to work independently with a high degree of maturity, discretion, and judgement.
- Proficient verbal and written communication skills necessary to effectively collaborate in a team environment and explain, present and document technical solutions, and influence customers.
In Addition at the SES.3 Level
- Experience leading technical efforts and recommending technical approaches and solutions.
- Significant experience architecting IT Service Management applications comparable to applications in the ServiceNow platform.
- Significant experience defining solutions, implementing, maintaining, and/or supporting integrated computing environments in an enterprise environment.

Desired Qualifications
- Experience working in an Agile or DevOps development environment.
- Certified ServiceNow Application Developer.
- Experience with ServiceNow Service Portal, Orchestration and Common Service Data Model implementation.

Pre-Employment Drug Test: External applicant(s) selected for this position will be required to pass a post-offer, pre-employment drug test. This includes testing for use of marijuana as Federal Law applies to us as a Federal Contractor.

Security Clearance: This position requires a Department of Energy (DOE) Q-level clearance.

If you are selected, wewill initiate a Federal background investigation to determine if youmeet eligibility requirements for access to classified information or matter. In addition, all L or Q cleared employees are subject to random drug testing. Q-level clearance requires U.S. citizenship. If you hold multiple citizenships (U.S. and another country), you may be required to renounce your non-U.S. citizenship before a DOE L or Q clearance will be processed/granted.

Note: This is an At Will appointment.Lab employees and external candidates may be considered for this position. If final candidate is a Career Indefinite employee, Career Indefinite status may be maintained [should funding allow].

About Us

Lawrence Livermore National Laboratory (LLNL), located in the San Francisco Bay Area (East Bay), is a premier applied science laboratory that is part of the National Nuclear Security Administration (NNSA) within the Department of Energy (DOE). LLNL's mission is strengthening national security by developing and applyingcutting-edge science, technology, and engineering that respond with vision, quality, integrity, and technical excellence to scientific issues of national importance. The Laboratory has a current annual budget of about $2.3 billion, employing approximately 6,900 employees.

LLNL is an affirmative action/ equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, national origin, ancestry, sex, sexual orientation, gender identity, disability, medical condition, protected veteran status, age, citizenship, or any other characteristic protected by law.

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ServiceNow Developer

Lawrence Livermore National Laboratory
Livermore, CA 94550

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