Service Parts Strategy Readiness

Cupertino, CA
  • Job Code


Posted: Jul 31, 2019

Weekly Hours: 40

Role Number: 200082263

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish

The people here at Apple don't just craft products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it

As part of the Worldwide AppleCare organization, a SPSR (Service Parts Strategy Readiness) specialist manages Apple NPI and Sustaining product lines, ensuring development and accurate BOM setup of Service Parts and system coding in support of AppleCare Service Operations, Supply Chain Planning, and Procurement

The engineering product specialist manages the AppleCare service parts strategy readiness process and tasks for new products prior to introduction/announcement as well as for sustaining product changes to service strategy

Key Qualifications

  • In-depth understanding of BOM structuring and engineering related principles, practices, and procedures
  • Effective at working independently as part of larger, multi-functional teams with little formal guidance
  • Takes initiative to investigate and resolve complex BOM setup and strategy support issues
  • Flexible to handle directional changes and proficient at managing multiple projects at once
  • Performs well in a high-pressure, fast paced and sometimes ambiguous environment
  • Develops relationships quickly and work well with large extended teams
  • Extraordinary soft skills
  • Strong analytical skills; be able to analyze issues including large data sets to resolve root causes and recommend solutions
  • Proven ability to easily identify trends, and then document, investigate, escalate, track and resolve issues
  • Excellent self-starter who possesses extraordinary time management skills and has great attention to detail
  • Commitment to identifying and communicating innovative ideas to improve processes and performance
  • Ability to stay current with the latest processes, procedures, and technology
  • Strong project management skills, including ability to establish project plans, track open issues, communicate project updates and manage project deadlines independently
  • Strong knowledge of SAP, Agile, Excel
  • Database and/or scripting experience


You will translate the definition of service material elements based on Repair and Replacement strategies into BOM set up. Ensure the creation and development of defined parts meets lowest cost, ease of assembly or field replacement, and ease of supply requirements

Utilize Engineering principles in the development of Bill of Material information ensuring supply of necessary data, coding, and attribute information to populate multiple AppleCare transaction systems satisfying requirements to conduct AppleCare business Globally. This includes part and BOM development in addition to product / part offerings, warehouse receiving, fraud protection, and compliance in support of AppleCare systems and activity

Have strong skills in writing and leading ECR's, ECO's, and MCO's, within an Agile environment, based on the new part development process. Develop, maintain, and communicate Service BOM information to New Product Readiness Teams and consistently facilitate BOM reviews with multi-functional partners

You will utilize problem solving skills to drive rapid resolution to issues related to area of responsibility, minimizing customer impact and enabling smooth supply chain operations. Critical team member to a variety of AppleCare related projects involving Master Data Management to review material setup within the transaction systems and perform updates based on regional strategy changes

Collaborate with other departments and regional contacts to investigate and resolve regional compliance requirements that impact service product setup. Develop and maintain compliance related procedures for Service product to ensure uniformity and consistency in product set up. Conceive, develop, lead and direct strategic process improvements and documentation for knowledge base improvement

Education & Experience
Education & Experience

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Service Parts Strategy Readiness

Apple, Inc.
Cupertino, CA

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