Senior Technical Support Engineer

RTN 2 (Raytheon IDMS)
Andover, MA 01810
Job Description:
  • Are you a resilient, what if thinker with a curiosity to solve challenging issues?
  • Do you want to be part of world-class team driven for success and innovation?
  • Do you enjoy collaborating across multiple teams to achieve impactful goals?
  • Are you goal-oriented, always striving for continuous improvement?
The Materials Engineering Department, which functions within the Mechanical Products Team (MPT) is responsible for managing the strategy, compliance, capital procurements and expense budgets of multiple Materials Engineering laboratories to fulfill existing requirements and future business needs. Materials Engineering is looking for a candidate to join the Lab Strategy & Compliance team to be responsible for Materials Engineering laboratories located in Andover, MA.

The ideal candidate for this position will be creative and innovative, possess strong problem-solving, organizational, coordination, planning, and analytical skills, and have a strong desire to facilitate and uphold world-class lab expectations. The candidate will participate as a member of the Materials Engineering Lab Strategy & Compliance section and will be responsible for day-to-day operational requirements within multiple engineering labs. Compliance to company directive documentation and best practices, ongoing improvement, strategy, and budget management will be particular focus areas, including the implementation of key projects levied by MPT Leadership, Engineering Lab Technical Council, or other key stakeholders. This position works closely with all levels of leadership in multiple organizations including Individual Contributor engineers, Program Managers, Product Line Operation Managers, Subject Matter Experts, Responsible Engineering Authorities, IPT Leads, Chief Technologists and Chief Engineers.

The Lab Lead must be able to collaborate with customers, employees, and senior leaders when implementing process and procedural changes. Candidates should have high situational awareness, strong emotional intelligence, and be able to effectively work multiple projects simultaneously with diverse groups and customers.

Key Responsibilities (will include a combination of some or all of the following):

  • Facilitate robust lab user engagement to ensure their support and full participation in lab operations and improvements
  • Maintain laboratory compliance as a high priority in accordance with company directive documentation and all related directives for multiple labs to provide a safe, secure and capable environment. Compliance includes safety, security, documentation, and quality. Activities include (but are not limited to):
    • Hold lab users accountable for housekeeping and Lab Citizenship, ESD (electrostatic discharge), Foreign Object Elimination, and all other required practices
    • Maintain Lab Operating Procedures and access lists
    • Ensure lab equipment is properly calibrated
    • Ensure chemicals are properly managed and stored
    • Maintain proper storage of multiple classifications of property
    • Identify and control foreign object sensitive areas
  • Take a proactive role in developing, understanding and implementing common lab processes, tools, templates and metrics
  • Ensure laboratories are audit ready at all times. Audits may include but are not limited to: Quality (Corporate and PPV), GFM, Environmental Health Safety & Sustainability, Security / DSS Assessment, Foreign Object Debris, Housekeeping, MDA, and DCMA / Customer
  • Communicate successes, issues, and opportunities for improvement to team members and Leadership
  • Lead by example by being a champion of respect, diversity and inclusion, ethical conduct and lab citizenship within the organization
  • Manage the planning and implementation of Lab Operating / expense budgets
  • Manage Materials Engineering Lab capital procurements throughout their lifecycle
  • Manage the procurement and maintenance of equipment service contracts and ongoing equipment repairs

U.S. Citizenship status is required as this position will need a U.S. Security Clearance within 1 year of start date. Except in rare circumstances, only U.S. citizens are eligible for a security clearance.



Required Skills:
  • A minimum of 4 years of relevant and progressive experience in laboratory and/or factory coordination or management
  • Demonstrated success in collaborating with teammates to facilitate the successful creation and implementation of strategic, impactful initiatives
  • Ability to work in a stressful, on-demand environment and be able to communicate under duress in a non-confrontational, effective manner
  • Audit readiness procedures
  • Excellent documentation and writing skills
  • Excellent interpersonal, communication and presentation skills
  • Strong project and inventory management skills
  • Budget planning and management skills
  • Demonstrated ability to use MS Word, MS Excel, MS Powerpoint, MS Access, SRM, TCMIS, Rshare, PRISM
  • Demonstrated ability to work independently and as part of a team
Desired Skills:
  • Working in a laboratory or factory environment
  • Planning and executing a lab or factory move
  • Managing Computer assets, networks and/or Lab Information Management Systems
  • Working with chemicals and maintaining a chemical inventory
  • Metrology tracking and management
  • Property management
  • Understanding of Raytheon business practices
Required Education (including Major):

Bachelors degree or equivalent experience in a related field such as business, science, or lab management.

This position requires either a U.S. Person or a Non-U.S. Person who is eligible to obtain any required Export Authorization.169465

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Senior Technical Support Engineer

RTN 2 (Raytheon IDMS)
Andover, MA 01810

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