Senior Technical Program Manager - Salesforce Implementation

Austin, TX 78701
  • Job Code
    200264692
Summary

Summary

Posted: Sep 9, 2021

Weekly Hours: 40

Role Number:200264692

Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and custo...Summary

Summary

Posted: Sep 9, 2021

Weekly Hours: 40

Role Number:200264692

Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. We are implementing a world class Sales CRM system (salesforce.com).

Apple is looking for an experienced Technical Program Manager to run our global technical program in partnership with our Global Business Program Manager. You will be working on a critical transformation that will catapult our Sales organization into the 21st century. You will work with amazing colleagues who have real passion for our products and our customers; and, through this program, you will be delivering software that enables our Sales teams to bring our world-class products, directly and indirectly, to our customers.

Key Qualifications

  • 10+ years of technical Product/Program management in Global Consumer Internet or Consumer software companies.
  • Ability to plan and execute an end-to-end program, including clarification of program risks and mitigation plans.
  • Strong relationship and facilitation skills both within diverse engineering and global cross-functional organizations.
  • Highly driven, results-focused achiever with creative problem solving and critical thinking abilities who can inspire action and collaboration.
  • Highly organized with a laser focus on even the smallest details.
  • Exceptional written, verbal and presentation skills a must.

Description

As the leading voice for engineering on this program, you will directly work with Sales, Business process leads and Engineering teams to harmonize business processes and build new capabilities for our Sales organization.

With your strong background in Salesforce, you will drive process standardization to fit out-of-box features as much as possible, anticipate customization needs and plan for them, and help the organization as a whole to be more prepared for roadmap and schedule impacts.

You will participate in, and lead, planning, requirements elicitation, development, quality assurance, legal review, and launch readiness discussions with internal and external partners to ensure the right solution is implemented.

The role requires a combination of program management, strong engineering background, and ability to build reciprocal relationships across various teams.

We are looking for someone who loves digging into details, finding patterns, and driving scalable solutions.

You take responsibility; you feel a personal stake in the product you ship and for the end-user of it; you communicate responsibilities and scope clearly.

Integrity is everything to you. You handle risk and manage trade-offs openly and transparently.

You are a strong team player; you enjoy working collaboratively; you help everyone to win, not just yourself.

You thrive in uncertainty and strive to bring order to it; you have deep wisdom and judgement; you keep your eye on the ball.

Building positive relationships comes naturally; you are aware of politics, can meet them and diffuse them, but do not get mired in them.

Education & Experience

BA/BS Degree plus 10+ years relevant experience.

Additional Requirements

  • Recent end-to-end responsibility for large-scale, global implementations of Salesforce a must.
  • Excellent leadership skills.
  • Excellent interpersonal skills.
  • Ability to exert appropriate influence in highly matrixed organizations.
  • The ability to recognize, attract and assist in developing and retaining talent.


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Senior Technical Program Manager - Salesforce Implementation

Apple, Inc.
Austin, TX 78701

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