Senior Storage System Administrator

Raytheon Missle Systems
Aurora, CO 80017
RISCSI provides Operations and Maintenance support for the Intelligence Community


Raytheon Technologies is currently seeking a Tier 3 Senior Information Systems Administrator to provide Storage engineering on Windows / UNIX / Linux system maintenance and engineering support to maintain high priority operational systems at a high level of availability and resolve problems based on mission criticality and guidance. This position is staffed as an 8x5 position (with after-hours call-in responsibility).


The Tier 3 Senior Information Systems Administrator for Storage is based on the ITIL Multi-Tiered support model.
The Tier 3 role resolves problems escalated from Tier 2.
Support is for more complex problems and non-routine maintenance.
The individual is a technical expert responsible for problem resolution and assisting both Tier 1 and Tier 2 personnel with the research and implementation of solutions.
If the problem is found to be associated with a vendor product, the problem is escalated to Tier 4.


Required Skills:


+ Experience handling procedures for Datastores, DDN (Data Direct Network), Isilon, NAS (Network Attached Storage), SAN (Storage Area Network) and VSP (Virtual Storage Platform).


+ Experience with storage management products (Hitachi Command Suite, SANtricity, NetApp OnCommand Manager, Hitachi Storage Analytics)


+ Experience with software application maintenance on systems running a variety of operating systems


+ Experience with VMWare and its tools (vCenter, VRa, vRop, etc.) on systems running a variety of operating systems


+ Must have good communication skills to effectively and accurately exchange information across a multi-location enterprise, with customer visibility, into maintainer-based actions and responses


+ Must have the ability to multi-task in a dynamic environment with changing priorities


+ Contribute to completion of project milestones under the specific guidance of program leadership


+ Must be available to work after hours on a call-in basis


+ Must have a current DODI 8570.1-M IAT Level II certification (i.e., Security+ CE)Current TS/SCI w/ Poly


Desired Skills:


+ VMware Certified Professional (VCP)


Duties and responsibilities include:


+ Perform storage escalations from Tier 2 on assigned mission systems running a variety of operating systems to include Linux and Windows.


+ Performs Tier 3 storage application maintenance on assigned mission systems running a variety of operating systems to include Linux and Windows.


+ VMware administration responsible for configuration, maintenance, monitoring and overall support of multiple VMware environments


+ Setup, install, configure servers, maintain and restore VM backups and snapshots. Update system process documentation, guides, diagrams, and SOPs as needed.


+ Performs routine and preventative maintenance such as general computer tasks, application loads, disk utilization, system loading and system monitoring


+ Detects, isolates, documents, quickly reports, and resolves system outages or problems encountered during operations of the operational system baseline, which includes collecting diagnostic data, restoring the system operation, developing workarounds, and other activities necessary for recovery of a system


+ Collects data describing the environment at the time of the failure and performs other activities in support of Tier 3 maintenance investigation and resolution


+ Documents problems in logging and discrepancy reporting tools


+ Performs system monitoring, analyzing and documenting performance and conducting trend analysis as required


+ Supports system engineering groups as required for ongoing analysis and integration efforts


+ Works with other Tier 3 maintenance engineers across multiple locations providing enterprise-level maintenance support, with customer visibility, into all Tier 3 maintainer actions and responses


+ Provides oversight and guidance to entry/junior level system maintainers


Required Education:


+ Must have a BS Degree in a related technical discipline and minimum of 6 years experience with software application maintenance on systems running a variety of operating systems


Qualified applicants may be subject to a security investigation and must meet minimum qualifications for access to classified information. U.S. Citizenship and Current TS/SCI security clearance with Poly required.
Position can be based in Aurora, CO; Dulles, VA; or Richardson, TX.


This position requires a U.S. Person 170052

Raytheon is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

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Senior Storage System Administrator

Raytheon Missle Systems
Aurora, CO 80017

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