Senior Project Manager, Digital Commerce (Retail Online)

Austin, TX 78701
  • Job Code
    200233737
Summary

Summary

Posted: May 20, 2021

Weekly Hours: 40

Role Number:200233737

The people here at Apple don't just build products - we craft the kind of wonder that's revolutionized entire i...Summary

Summary

Posted: May 20, 2021

Weekly Hours: 40

Role Number:200233737

The people here at Apple don't just build products - we craft the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that supports the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple and help us leave the world better than we found it!

Our Retail Online Business Process Re-engineering team is responsible for delivering scalable, efficient, and customer centric processes and technology solutions to our Retail Customers and global network of Call Center Specialists. We rethink the online shopping experience and the in-person touch-points we have throughout the customer journey, spanning Voice/Chat systems, Payments, Customer Care, Delivery, Fulfillment and many other Digital Programs.

We are looking for an outstanding and multi-skilled Project Manager, with a demonstrable record of leading diverse and sophisticated projects from conception through implementation in either an e-Commerce or Contact Center landscape. You will traverse an array of project/program management skillsets including business analytics, process mapping and optimization, business requirement documentation, technical requirement generation, solution architecture, testing and evaluation of solutions, organizational change across the organization, and finally project retrospectives.

You are proactive, driven, and love working in a fast paced and at times ambiguous environment where your work is helping clarify and set direction for the processes and technologies that you'll touch. You are an innovator, a deep problem solver, a relationship builder, a superb communicator, a team builder, and someone who works comfortably within the details but without losing sight of the larger strategy we're driving. If this sounds like you, we'd love to talk with you!

Key Qualifications

  • Demonstrates a contagious level of passion and energy for the work that they deliver.
  • Excellent communicator across all levels of an organization, in both written and verbal formats.
  • Demonstrates ability to understand and explain sophisticated business processes, systems, and tools with a keen focus on upstream/downstream impact.
  • Brings proven expertise in project management across the full project lifecycle (conceptualization through completion).
  • Experienced with and comfortable working on global and/or regional scope initiatives while using either Waterfall and/or Agile project management methodologies.
  • Builds deep relationships with multi-functional partners and is always viewed as a trusted advisor and partner.
  • Interacts proficiently with a wide variety of technical and business teams, and naturally adjusts their communications and messaging for their intended audience.
  • A technical and analytical problem solver, and stitches between their work and the broader strategy.
  • Consistently challenges the status quo, and proposes new and creative solutions.
  • Demonstrates resourcefulness and creativity in their approach to solving problems.
  • Skilled in navigating an environment of ambiguity and uncertainty, making sound decisions for their teams, and can set direction in their work even when needed information or data may be missing or incomplete.
  • Forward thinking; must be able to see beyond the current state, identify risks/opportunities and drive their teams toward the desired objective.
  • Demonstrates confidence driving multiple medium/large scale initiatives simultaneously, and leads work optimally based on business needs and priority.

Description
- Lead end to end implementation of multiple mid-to-large scale regional and/or global eCommerce initiatives with overlapping timelines, on behalf of the Retail Online organization and partner teams.
- Lead all phases of projects within their portfolio, including: project scope definition, resource forecasting and allocation, as-is and to-be process mapping, business requirement documentation, technical requirement creation, project timeline creation, project documentation, project communications (status, risks, scope changes, etc.), organizational change, user/integration/production testing, project cutover/go-live's, retrospectives, and closeout.
- Be the voice of their body of work. Communicate effectively and openly to all levels of leadership within the organization, and drive discussions proactively when additional attention and focus is required.
- Build strong collaboration with teams both inside and outside of the organization, and use these strengths to positively influence the direction of their portfolio.
- Collaborate with both business and technology teams to ensure project objectives are being met, scope is continuously understood by all relevant parties, and that the technical solutions being implemented are as simple as possible yet lasting in tenure.
- Strive for operational excellence by incorporating Apple's standard methodologies for Project Management, to ensure consistent delivery of quality business solutions.
- Quickly become and serve as a resource and technical SME for Retail Online in the area where your project work takes you.

Education & Experience

Bachelors, Masters, or MBA required. Certified PMP or Scrum Master a plus but not required.

Additional Requirements

  • - Minimum of 5-7 years of meaningful professional experience working within a product, project, or program management role.
  • - Must have experience working in a hands-on global role, with total ownership for driving initiatives in their portfolio.
  • - Demonstrated experience should include an interface role between business and technical teams.
  • - SAP end-user experience is desired (S4 HANA is a plus).
  • - Experience working with Contact Center and/or e-Commerce systems and technologies is a huge differentiator and is a preferred skillset.


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Senior Project Manager, Digital Commerce (Retail Online)

Apple, Inc.
Austin, TX 78701

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