Senior Operations Engineer - Video Quality

Cupertino, CA 95014
  • Job Code
    200244656
Summary

Summary

Posted: May 24, 2021

Role Number:200244656

The Apple Media Products (AMP) Engineering team is one of the most exciting examples of Apple's long-held passion for combining ar...Summary

Summary

Posted: May 24, 2021

Role Number:200244656

The Apple Media Products (AMP) Engineering team is one of the most exciting examples of Apple's long-held passion for combining art and technology. These are the people who power the App Store, Apple TV, Apple Music, Apple Podcasts and Apple Books. And they do it on a massive scale, meeting Apple's high expectations with high performance to deliver a huge variety of entertainment in over 35 languages to more than 150 countries.

These engineers build secure, end-to-end solutions. They develop the custom software used to process all the creative work, the tools that providers use to deliver that media, all the server-side systems, and the APIs for many Apple services. Thanks to Apple's unique integration of hardware, software, and services, engineers here partner to get behind a single unified vision. That vision always includes a deep commitment to strengthening Apple's privacy policy, one of Apple's core values. Although services are a bigger part of Apple's business than ever before, these teams remain small, nimble, and cross-functional, offering greater exposure to the array of opportunities here.

Do you like the idea of working on services that are used by millions of passionate people around the world? Do you enjoy working on challenges that are not yet solved? Do you want to change the world? Imagine what you could do here at Apple! Apple puts users and user experience first, and is a place where new futuristic ideas and innovations have a way of becoming extraordinary products, services and the present very quickly.

Key Qualifications

  • Experience operating distributed systems and delivering internet services at scale
  • Excellent communication skills - spoken & written
  • Experience with monitoring technologies like Splunk, Grafana, ElasticSearch, Prometheus etc.
  • Ability to independently network, learn and influence multi-functional teams, both business and technical
  • Ability to organize, plan and deliver against key achievements

Description

Apple Media Products is looking for an operations engineer to drive tools, monitoring, and processes to support its dynamic growth. Join our exciting team that is dedicated to providing the highest quality video and media products to our customers. Our team is responsible for the software that drives real-time end-to-end quality of service and influences the performance of Apple's vast service service delivery architecture. We are looking for a standout colleague who is able to take on problems under tight deadline constraints and deliver imaginative solutions. Responsibilities will include: tools and applications to support measuring and monitoring video quality, building data analytics and real-time dashboards, driving processes to detect, react and solve customer issues, and finally working across Apple from customer care to core platforms to build new capabilities.

Education & Experience
Bachelor's degree in Computer Science or related field
5+ years of industry experience

Additional Requirements

  • Internet core protocol knowledge: DNS, TCP/SSL, HTTP, CDN, etc.
  • Scripting languages like bash/shell, Golang, Python, JavaScript, etc.
  • Agile software development
  • Deployment and orchestration platforms like Docker, Kubernetes, etc.
  • Demonstrated ability to deliver solutions that are maintainable, understandable and diagnosable
  • You will be expected to work on-call shifts and weekends as required.


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Senior Operations Engineer - Video Quality

Apple, Inc.
Cupertino, CA 95014

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