Senior Machine Learning / NLP Engineer

Remote (US - CA) Work Remotely

Job Description


  • Follow and understand industry trends and technologies in the NLP/NLU/ML domain
  • Evaluate new technologies and be able to choose and recommend for adoption to bring further value to the Bold360ai customer
  • Learn and understand existing Bold360ai NLP technology stack and be able to provide support while also looking for improvement opportunities
  • Design, implement, measure and improve NLP models
  • Design, implement and integrate applied NLP/NLU/ML solutions with the existing Bold360ai components to support a state of the art chatbot experience
  • Continuously analyze usage and system metrics and recommend specific improvements to maximize usage and retention that align with goals
  • Work closely with other functions (UX, Devops, QA, Product Management, Customer Support) to ensure best possible outcome to the Bold360ai customer
  • Gather technical issues by analyzing user feedback, reviewing support tickets and stakeholder requests
  • Participate in project and release planning, feature demos
  • Take active part in prioritization and resolution of defects / bugs
  • Participate in the UI design process, in cooperation with designers, product managers
  • Participate in code reviews
  • Create and maintain internal technical documentation
  • Create and maintain automatized test cases for the delivered software components
  • Participate in and cultivate community driven decision making


  • 3+ years proven working experience in the NLP/ML domain
  • 3+ years working experience and solid knowledge of the Python programming language
  • Proven working experience with SaaS applications leveraging NLP/NLU/ML technologies
  • Experience with other programming languages is a definitive advantage: Java and/or C# and/or Javascript
  • Experience in shipping software from early product definition and scoping to detailed specification, implementation and roll-out phases
  • Fluency in English

At LogMeIn, Inc., we build category-defining products that unlock the potential of the modern workforce, makingit possible for millions of people and businesses around the globe dotheirbest work, whenever, however, andmost importantly,wherever.Were a pioneer in remote work technology and a driving force behind todays work-from-anywhere movement, and have become one of the worlds largest SaaS companies with tens of millions of active users, more than 3,500 global employees, over $1.2 billion in annual revenue and more than 2 million customers worldwide who use our software as an essential part of their daily lives.Were headquartered in Boston, Massachusetts with additional locations in North America, South America, Europe, Asia and Australia.



  • Telecommunications

For bold and creative individuals, LogMeIn provides limitless growth opportunities. We hire extraordinary talent who continually seek opportunities to tackle challenges. We pride ourselves on an inclusive culture and collaborative spirit. Speaking up and listening to others is not just encouraged here, but expected.

We thrive together and champion each other’s successes, providing our employees with rich experiences to help them develop resiliency and skills; positioning them to grow into future roles either inside or outside LogMeIn.

If you are interested in bringing your curiosity and courage to challenge the status quo, start your journey by applying below.

A position at LogMeIn will reward you with the opportunity to grow, innovate, have fun and do the best work of your career.

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Senior Machine Learning / NLP Engineer

Remote (US - CA)

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