Senior Internal Tools Developer Advocate - Site Reliability Engineering

Seattle, WA 98104
  • Job Code
    200258409
Summary

Summary

Posted: Jun 21, 2021

Role Number:200258409

The Apple Media Products Engineering team is one of the most exciting examples of Apple's long-held passion for combining art and ...Summary

Summary

Posted: Jun 21, 2021

Role Number:200258409

The Apple Media Products Engineering team is one of the most exciting examples of Apple's long-held passion for combining art and technology. These are the people who power the App Store, Apple TV, Apple Music, Apple Podcasts, and Apple Books. And they do it on a massive scale, meeting Apple's high expectations with high performance to deliver a huge variety of entertainment in over 35 languages to more than 150 countries.

These engineers build secure, end-to-end solutions. They develop the custom software used to process all the creative work, the tools that providers use to deliver that media, all the server-side systems, and the APIs for many Apple services.

Thanks to Apple's unique integration of hardware, software, and services, engineers here partner to get behind a single unified vision. That vision always includes a deep commitment to strengthening Apple's privacy policy, one of Apple's core values. Although services are a bigger part of Apple's business than ever before, these teams remain small, nimble, and cross-functional, offering greater exposure to the array of opportunities here.

Key Qualifications

  • Excellent verbal, written and interpersonal communication skills
  • Comfort with presenting technical information to a technical audience
  • Passion for learning, with excellent problem-solving skills
  • Self-directed and able to quickly and efficiently switch focus among multiple tasks
  • Strong communication skills and ability to work effectively across multiple business and technical teams
  • Knowledge, or desire to learn, of Kubernetes, Spinnaker and other DevOps tooling
  • Knowledge, or desire to learn, of Scala programming language to contribute to team's codebase
  • Ability to read existing codebases for debugging and contribute code changes

Description

Apple Media Products SRE team is looking for a hardworking engineer to join our Tools development team in the role of Developer Advocate to communicate with our users and gather feedback and to help us design and develop a future of our platform. A platform that powers people's favorite products like App Store, Apple Music, Apple TV+ and many more!

RESPONSIBILITIES WILL INCLUDE
- Know all ins-and-outs of the AMP Platform to be able to give advice on how users can leverage it in the best way.
- Teach our users capabilities of the platform and how to use it.
- Answer questions on our support channels and help troubleshoot issues to identify documentation, user experience and feature gaps.
- Write documentation that is missing and implement changes to the platform that will improve their user experience.
- Communicate with our users, receive their feedback and help us identify requirements for the new features and help shape us the platform roadmap.
- Help design the features and ascertain how they will affect user experience.

Education & Experience

BS in Computer Science or equivalent experience

Experience with customer support is highly desired

Additional Requirements

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Senior Internal Tools Developer Advocate - Site Reliability Engineering

Apple, Inc.
Seattle, WA 98104

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