Senior Business Analyst

Austin, TX
  • Job Code
    200119969
Summary

Summary

Posted: Nov 21, 2019

Weekly Hours: 40

Role Number: 200119969

Imagine what you could do here. At Apple, phenomenal ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish

Apple is looking for a Senior Business Analyst to join the Infrastructure Services Business Operations team. Our group leads Apple's global network and data center strategy to meet the capacity needs of our Internet Services, Retail, Corporate Systems and other key teams. You will be working in an internal customer focused environment providing project and operational support relative to global contract renewals and credit claims. Responsibilities include the gathering, analysis and representation of support related data, prioritizing internal and external meetings, and the development of automated processes. The preferred candidate will have a validated background of project or program management and an understanding of how to automate manual multi-functional processes. This person will need to excel in a fast-paced, dynamic environment with the ability to multi-task and provide support across a complex, global infrastructure. Must be a collaborative teammate who can work across functional groups and multiple locations

Key Qualifications

  • Must be proficient in excel with an emphasis on data analysis formulas and pivot tables
  • Ability to analyze large amounts of data to drive operational efficiencies and cost savings
  • Excellent analytical, problem solving and decision making skills
  • Ability to scale processes, systems and controls
  • Demonstrated leadership ability and understanding of team fundamentals to effectively lead and develop others through program and project management responsibilities
  • Proven track record of developing and maintaining productive relationships and partnering with internal and external stakeholders
  • Must demonstrate excellent oral/written communication, coordination and interpersonal skills
  • Highly motivated self-starter that is able to work independently, meet assigned deadlines and handle multiple tasks at one time
  • Exceptional ability to adapt guidance to meet organizational objectives and ability to react quickly to new information, opinion and direction
  • Must display very strong visual presentation skills and be comfortable presenting to all levels of management
  • 5+ years of relevant experience or equivalent combination of education and work experience
  • Vendor management and experience managing support contracts with major original equipment manufacturers in the compute, storage, and network space is a plus

Description

Collaborate with software development teams to produce meaningful tools, dashboards and reports to handle hardware support, including bugs fixes and requirements for new feature improvements

Build and implement support related metrics, KPIs and associated service level agreements

Develop reports and automation where appropriate to gather support related spend and trends

Develop, refine, and implement processes for handling and calculating virtual and physical hardware return credits

Drive opportunities to improve efficiencies and develop automation roadmap for streamlining and automating current manual processes

Lead and track hardware and software support renewals for infrastructure hardware vendors

Use data-driven analyses and models to support strategic initiatives, total cost of ownership and ROI calculations, while utilizing numerous available data sources such as Tableau, SAP, GRID, FileMaker and Excel

Education & Experience

Bachelor's degree in Business/Technology or related field

Additional Requirements

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Senior Business Analyst

Apple, Inc.
Austin, TX

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