Senior Applications Engineer

Austin, TX 78701
  • Job Code
Job Description

Come and join us. Intel is seeking highly qualified candidates to join our Ethernet Products Group (EPG) as a Senior Applications Engineer.

Within our EPG, the Ethernet Customer Solutions team (ECS) is looking for a Senior Applications Engineer. 

This position will be part of a Global Engineering organization, supporting the latest Intel Ethernet technology and applying it to solve tomorrows Cloud, Telco, and Enterprise networking problems. 

In this role, you will utilize your software, systems, and technical applications engineering skills to provide support to Tier 1 customers in the 10G/25G/40G/100G Ethernet Controller market and support our market leading family of devices. 

Intel offers a fast paced, exciting work environment, and as such you should enjoy a variety of work tasks and be a quick learner.

Fundamentally, your role is to help secure customer design wins and help these customers bring their products to market rapidly and successfully. You will contribute directly to the success of the products and customers that you support.

Responsibilities will include, but are not limited to:

  • Providing system level support to Tier 1 Server OEM customers for Intels Network Interface Controllers and LAN-on-Motherboard applications.

  • Interfacing with the customers daily about 10G/25G/40G/100G NIC software/system issues, managing/tracking software releases for those customers, tracking customer problem reports, reproducing customer problems, trouble-shooting those problems, running joint bug review meetings with the customers, and driving the resolution of customer reported software problems across the business unit.

  • Explaining Ethernet controller architecture.

  • Debugging software and system related issues.

  • Interact closely with a variety of internal employees in Marketing, Software Development, Validation, ASIC design, Architecture and Sales.

  • Outstanding problem solving and trouble-shooting skills and communication skills. 

  • Ensure OEM specific INFs are correct. 

  • Assist in optimizing the INF management process.

  • Communicate critical issue status to management

  • Replicate issues as needed.

  • Potential travel up to 10% of the time to customer sites or other Intel sites.


Candidates must possess the below minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates. Requirements listed below would be obtained through a combination of Industry job relevant experience, internship experiences and or schoolwork/classes/research.

Education Requirement:

  • Bachelor's degree in Electrical or Computer Engineering, Computer Science, Math, Physics, or related field plus 4+ years of industry work experience, or

  • Master's degree in Electrical or Computer Engineering, Computer Science, Math, Physics, or related field plus 3+ years of industry work experience, or

  • PhD in Electrical or Computer Engineering, Computer Science, Math, Physics, or related field.

Minimum Required Qualifications:

  • 3+ years of software development expertise with network device drivers.  

  • 3+ years  in networking and Ethernet fundamentals - protocols, topologies, features, etc.

  • 2+ years of recent experience with direct customer interaction in technical support role demonstrating strong customer orientation.

  • 3+ years of Networking expertise under Windows OS's. 

  • 3+ years of Windows driver and systems level software / firmware debugging experience.

  • 2+ years performing direct OEM/ODM technical support and experience in communicating technical issues/problems to customers. 

Preferred Qualifications:

  • Server and PC architecture, HW, and operating systems. 

  • Experience with BIOS/UEFI, NC-SI, PLDM, or RDE.

  • Scripting expertise - PowerShell, Python, Bash etc.

  • Defect tracking applications helpful.

  • Driver debug experience including trace collection/analysis.

  • PCI Express knowledge (PCIe) and the ability to capture and analyze PCIe traces.

  • OS concepts like: Process, DMA engines, interrupts, Interrupt Handling, Memory Virtualization, Threads, IPC, user space and race conditions.

  • Cloud Computing expertise.

Inside this Business Group

The Data Center Group (DCG) is at the heart of Intels transformation from a PC company to a company that runs the cloud and billions of smart, connected computing devices. The data center is the underpinning for every data-driven service, from artificial intelligence to 5G to high-performance computing, and DCG delivers the products and technologiesspanning software, processors, storage, I/O, and networking solutionsthat fuel cloud, communications, enterprise, and government data centers around the world.

Other Locations

US, Oregon, Hillsboro;Virtual US and Canada

Posting Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Annual Salary Range for jobs which could be performed in US, Colorado:

We offer a total compensation package that ranks among the best in the industry. It consists of competitive pay, stock, bonuses, and benefit programs. Find more information about our Amazing Benefits here
Intel is committed to a culture of accessibility.  Intel provides accommodations to applicants and employees with disabilities.  Find information and request accommodation here

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Senior Applications Engineer

Austin, TX 78701

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