Sales Team Lead- Retail Customer Care- Colorado

Colorado Springs, CO 80903
  • Job Code
    200255095
Summary

Summary

Posted: Jun 9, 2021

Role Number:200255095

Home Office: Yes

At Apple, we believe diligent work in a fun environment, creativity and innovation fuel the ultimate customer ex...Summary

Summary

Posted: Jun 9, 2021

Role Number:200255095

Home Office: Yes

At Apple, we believe diligent work in a fun environment, creativity and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to delight, engage, and encourage. By focusing on the smallest of details, we can make a big impact with our customers. Building this environment starts with YOU!

This position will be located on our campus in Austin, Texas or home-based across any city in the US.

Key Qualifications

  • Sales experience in a contact center environment
  • Demonstrated leadership ability in a customer service environment, preferred
  • Proven ability to drive amazing customer experiences and results through team development
  • Highly analytical/creative problem solver
  • Strong decision-making skills and sound judgment
  • Exceptional communication and interpersonal skills
  • Proven ability to build strong cross-functional relationships

Description

As a Sales Team Leader, you are responsible for leading a team to create an outstanding experience through hands-on strategic leadership and direction. This team will provide pre-sales support to Consumer, Education and Business customers. You will build and inspire high-performing teams made up of unique individuals who deliver positive experiences for customers as they learn, shop and get support!

Roles and Responsibilities include:
-Meet overall call monitoring goals
-Support employees' success through performance management
-Participate in hiring and training development as needed
-Perform HR and administrative duties
-Hold weekly staff meetings
-Conduct employee one on one's and yearly focal reviews
-Define goals and expectations for direct reports
-Measure and report attainment of goals

Education & Experience

A/BS Degree or Equivalent Experience preferred

Additional Requirements

  • At- Home Requirements:
  • A quiet workspace, ergonomic chair, and desk High-speed Internet service (10 megabits download and 2 megabits upload) from a reliable provider.
  • If you are a Colorado resident, this is for you: At Apple, we see the whole you. We carefully consider a wide range of compensation factors, including your background and experience. These considerations can cause your compensation to vary. Sales Team Leads start at a minimum annual salary of $61,700. The actual pay may be higher depending on your skills, qualifications, and experience. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Every Apple employee also has the opportunity to become an Apple shareholder, because all team members are eligible for stock grants and also a discount when purchasing Apple stock.
  • We offer all kinds of ways to experience well-being, confidence, and satisfaction. Learn more about Apple benefits.
  • Note: Apple benefits programs are subject to eligibility requirements.
  • Apple is an Equal Opportunity Employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. If you'd like more information about your EEO rights as an applicant, please click here. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. For more information, please click here. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.


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Sales Team Lead- Retail Customer Care- Colorado

Apple, Inc.
Colorado Springs, CO 80903

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