Sales Support Specialist

Austin, TX 78701
  • Job Code
    200283007
Summary

Summary

Posted: Sep 7, 2021

Weekly Hours: 40

Role Number:200283007

Are you an experienced problem solver, with excellent analytical, written, and oral communication skills? Are yo...Summary

Summary

Posted: Sep 7, 2021

Weekly Hours: 40

Role Number:200283007

Are you an experienced problem solver, with excellent analytical, written, and oral communication skills? Are you a standout colleague and do you learn quickly? If so, then you might be a great person for a Sales Support Operations position.

Key Qualifications

  • Superb customer service skills
  • Excellent written and oral communication skills
  • Strong ability to multitask
  • Strong analytical capabilities
  • Ability to display good judgment
  • Works well in ambiguity
  • Utmost attention to detail
  • Self-starter with the ability to work quickly and efficiently under deadline pressure
  • High degree of personal and professional integrity
  • Strong work ethic with a high degree of flexibility
  • Making connections with your team and customers
  • Flexibility with your schedule to meet the needs of the business is a must
  • Skilled with SAP, Excel and the ability to assemble reports on a daily, weekly, monthly, and quarterly basis
  • Recognize patterns and root cause/sub-root cause analysis and provide feedback to management to improve processes that will enhance internal and external customer experience
  • Adaptive and flexible to changing technologies, processes, and environment

Description

This position is responsible for providing above-and-beyond customer service support and related activities for Apple's Education, Government, and Reseller customers. You must be able to communicate information accurately and provide daily management of post-sales issues and activities.

This position interacts directly with customers and works cross-functionally with the Sales team, Apple Accounts Receivables, Logistics, Finance, and other internal departments to ensure customer satisfaction throughout the order fulfillment and sales support cycle. This position will support sales transactions, which include, but are not limited to, data entry, providing order status, problem solving, billing inquiries and resolution, returns and exchanges, shipment tracking, block resolution, and backlog management.

The Sales Support Specialist role entails a high volume of outbound and inbound customer contact to resolve issues and implement process improvements. It also involves a high level of interdepartmental interaction within Apple. Organizational skills and the ability to multi-task are important. Previous customer service experience is a plus.

Education & Experience

Associate's Degree or equivalent work experience required.

Additional Requirements

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Sales Support Specialist

Apple, Inc.
Austin, TX 78701

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