Repair Center Operations Program Manager

Sacramento, CA 95814
  • Job Code
    200264146
Summary

Summary

Posted: Jul 14, 2021

Weekly Hours: 40

Role Number:200264146

At Apple, we don't just craft products - we build the kind of wonder that's revolutionized entire industries. I...Summary

Summary

Posted: Jul 14, 2021

Weekly Hours: 40

Role Number:200264146

At Apple, we don't just craft products - we build the kind of wonder that's revolutionized entire industries. It's the diversity of our people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple and help us leave the world better than we found it!

Apple is seeking a world-class Operations Program Manager (OPM) to support its Global Repair Center/AppleCare Repair Services business. This position is an individual contributor role that provides Operations and Manufacturing expertise.

This role will guide daily operational activities as they pertain to Repair Center (RC) manufacturing supporting AppleCare, ensuring the best service manufacturing practices possible. The ideal candidate is a professional with experience in operations and very strong knowledge of how factories work.

Key Qualifications

  • 5 - 7 years of industry work experience managing Repair Operations, New Products, Supply Chain Management (Service/Operations), Customer Support, Development or Service/Operations Engineering
  • Proven record of solving complex problems by developing creative manufacturing solutions and sourcing suppliers to supply and/or design machine solutions
  • Ability to manage competing priorities in a data-driven and results oriented manner
  • 10 to 25% domestic travel

Description

In this role, you will lead day-to-day operations for specific repairs in collaboration with contract manufacturer. You will drive contract manufacturer to implement changes to manufacturing processes and act as an operations consultant in situations where contract manufacturer needs advice or assistance.
- Integrate best manufacturing processes into the repair centers working directly with site Operations Program Managers
- Use data to prioritize and drive actions within Repair Center- Challenge and drive contract manufacturers' operational and technical teams to ensure continuous improvement
- Act as subject matter expert and liaison in manufacturing changes that require Apple input expertise or content
- Proven experience in factory layouts, footprint optimization and New\Product Implementation (NPI) as well as Time Motion Studies
- Present change proposals to multiple stakeholders within Apple

Education & Experience

BS or MS degree in engineering (industrial or mechanical) is required

Additional Requirements

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Repair Center Operations Program Manager

Apple, Inc.
Sacramento, CA 95814

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