Reliability Engineer, RAPA & TS

SERC Reliability Corporation
Charlotte, North Carolina
  • Job Type
  • Job Status
    Full Time

The electric grid is vital to our everyday lives. It is fundamental for the health, safety, and well-being of our communities, and provides the platform for our economy and our societal and technological advances. SERC's mission is to reduce risks to the reliability and security of the electric grid (also known as the bulk power system), not only for today but also for the future.

To achieve this mission, we maintain a diverse team of experts across numerous disciplines in order to address the complex, evolving, and dynamic challenges facing the grid. Our team also partners with the best and brightest individuals from both the power industry and the federal government to understand and address the challenges facing the grid. These key partnerships make our work more informed, pragmatic, responsive, and impactful.

The Reliability Engineer of Reliability Assessment, Performance Analysis (RAPA), and Technical Services (TS) coordinate projects and initiatives that cross multiple program areas within RAPA (Performance Analysis (PA), Reliability Assessments (RA), Modeling & Studies data validation, joint analysis efforts, etc.). This position will also support and provide structure to SERC's planning studies, and modeling improvement efforts across the eastern interconnection.


  • Provide facilitation and direction to SERC stakeholder groups. Represent SERC on Electric Reliability Organization (ERO) initiatives, working groups, and task-forces that support SERC's mission.
  • Lead efforts to apply project management techniques and controls to increase efficiency and effectiveness of SERC's modeling and study processes and procedures.
  • Closely work with SERC stakeholders to develop models, methods, and scenarios to address trends in known and emerging risks to reliability and security of the SERC footprint.
  • Provide support in performing studies for the SERC region system reliability including steady-state, stability, and short circuit and independent assessments based upon data and study results.
  • Develop relationships with neighboring Regional Entities (RE) to establish coordination efforts and improve existing modeling processes
  • Lead discussions with stakeholders, NERC and the Regions to communicate SERC's position on various topics concerning planning and operations in order to find a resolution where necessary
  • Facilitate discussions and lead internal regional analysis and data validation efforts across the organization.
  • Ensure the appropriate processing, data retention, and confidentiality of information.
  • Participate as a resource to SERC's reliability risk management program concerning risks identified through data, trends, studies, and assessments. Assist in identifying, analyzing and communicating trends for awareness.
  • Participate in the program's strategic visioning and support implementation plans.
  • Other duties as assigned.


  • Bachelor's degree in Engineering, Electrical Engineering or related field. Master's degree or Power systems focus is preferred.
  • Minimum five (5) years of electric utility industry experience in transmission planning and policy is required.
  • Experience with program management preferred.
  • Extensive knowledge of the electric utility regulatory environment and system analysis gained through a history of involvement with regulated utility activities, experience in system modeling, performing dynamics, and short circuit study is required.
  • Working knowledge of the protection and control systems is preferred.
  • Experience with computer programs used in transmission planning studies such as power flow, short circuit, and transient stability is required.
  • Demonstrated capability to apply inductive and deductive reasoning to draw sound systems evaluation conclusions.
  • Working knowledge of the NERC Reliability Standards.
  • Knowledge of business and management principles involved in resource allocation, leadership technique, and coordination of people and resources.
  • Ability to work effectively with all levels of management, cross-functional teams and external stakeholders Excellent written and oral expression and comprehension with the ability to make concise summaries of issues and discussions to support improvement strategies.
  • Excellent organizational and time management skills with the ability to prioritize work assignments in the best interest of the company
  • Demonstrated abilities regarding conflict avoidance, resolution and problem solving
  • Ability to be self-directed and exercise independent and insightful judgment
  • Some overnight travel is required.


SERC is dedicated to being a highly desirable place to work through culture and purpose. We place a strategic focus on critical elements such as Diversity & Inclusion, Innovation & Collaboration, and Organizational Development & Talent Management. Through this strategic focus, SERC has identified its four Cultural Attributes that we believe keeps us on the path of continuous improvement.



  • Leader - Is trustworthy, principled, and respectful and strive to create value that reduces risk. Has a positive vision and is actively building support to execute it. A leader takes personal accountability for the outcomes of their choices and actions, acts with professionalism and adapts to change in a calm and positive manner. A leader will, when appropriate, ask questions and recommend alternative solutions to new processes or procedures.
  • Collaborative - Partner and engage, both internally and externally, to drive meaningful action by leveraging skills, knowledge and tools. This would include effective written and verbal communication to ensure ideas and messages are clearly and concisely conveyed, being responsive to all stakeholders, understanding goals and objectives while exceeding key metrics and targets. Encourages dialog and candor while making it safe for others to voice their opinion to ensure all alternative viewpoints are heard, they are an active listener.
  • Expert - Being credible, objective, disciplined, and sought after to help with continuous learning, improvements, and innovations. Exhibit knowledge of and ensures compliance with industry best practices and regulations. Take initiative to set priorities and convey important information in a timely and efficient manner. Employ good judgment when evaluating a problem by analyzing risk and identifying consequences while demonstrating a sense of organizational stewardship.
  • Purposeful - Proactively demonstrate initiative, intentionality and resourcefulness to help anticipate and navigate current and future challenges. Committed to the quality of work and ensures work is delivered at appropriate deadlines while seeking operational efficiencies. Initiate appropriate follow-up while leveraging industry knowledge and business acumen to make appropriate decisions. Treat others with compassion and empathy and embrace the organization's mission and vision while providing meaningful contributions to organizational endeavors.

If the traits and characteristics listed in our Cultural Attributes resonate with you, we encourage you to apply!



This position reports to the Charlotte, NC office. The salary range for this position is DOE. We offer a generous PTO package; paid holidays; medical, dental, vision, life, short-term and long-term disability insurance, and a 401(k) plan with an organization match.

SERC is an Equal Opportunity Employer


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Reliability Engineer, RAPA & TS

SERC Reliability Corporation
Charlotte, North Carolina

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