Regional Change Management Lead

Cupertino, CA 95014
  • Job Code
    200268921
Summary

Summary

Posted: Aug 23, 2021

Weekly Hours: 40

Role Number:200268921

Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and cust...Summary

Summary

Posted: Aug 23, 2021

Weekly Hours: 40

Role Number:200268921

Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.

Are you a driver of change? Are you passionate about helping people adapt to process and system changes? Are you intellectually curious and like to get things done?

The Apple's Sales organization generates the revenue needed to fuel our ongoing development of products and services. This in turn, enriches the lives of hundreds of millions of people around the world. Our sales team, is in many ways, the face of Apple to our largest customers!

At the end of the day, we are here to grow Apple's business through partnering with our enterprise, education and channel sales teams, resellers, partners, and carriers. As part of our regional Business Process Re-Engineering team (BPR), and broader WW BPR group, you will focus on the people side of change, including the business processes, systems, and technologies impacting the teams within region. Working closely with the global change team, you will support the development and the delivery of change management strategies and plans to help teams in region improve their adoption of new solutions by honing methods of effective and sustained behavior change. This is a phenomenal opportunity for an individual looking to play a key role in implementing fast and effective change across the globe in Apple Sales.

Key Qualifications

  • Knowledge and experience of implementing change management principles, methodologies and tools.
  • Strong understanding of how people journey through change, as well as the change process.
  • Experience with large-scale organizational change efforts.
  • Experience of project management approaches, tools and phases of a project life-cycle.
  • Experience in approaches to create and manage localized content needs.
  • Strong attention to detail.
  • Flexibility to work in ambiguous situations, highly matrix environments, and support other cross program work-streams
  • Organized, with a natural inclination for both strategic and tactical planning and turn strategy into tangible results.
  • Exceptional written and verbal communication and presentation skills, to audiences of varying seniority.
  • Excellent active listening skills.
  • Good business insight and understanding of organizational issues and challenges.
  • Problem solving and root cause identification skills.
  • Past experience with developing communications and training material.
  • Ability to identify engaging communication channels to support partner onboarding.
  • Ability to operate at a strategic level and deep-dive, as needed, into operational / tactical detail.
  • Lead by example and support, encourage and develop team members.
  • Great teammate and able to work collaboratively with and through others.
  • High level of integrity, energy and sense of urgency to make things happen.
  • Ability to establish and maintain trust, credibility and build strong relationships.
  • Ability to influence others and move toward a common vision or goal.
  • Resilient and tenacious with a propensity to persevere.
  • Expertise leading cross-functional workshops to drive consensus.
  • Experience in managing internal, vendor, and consultant resources.

Description

In this role, you will:
- Collaborate closely with the WW BPR team and local BPR leadership.
- Assess change impacts in region, by conducting impact analyses, assess change readiness, and identify key partners in region.
- Apply change management processes and tools to build a strategy to support the adoption and changes required by projects and initiatives to be deployed in region.
- Support the definition, provide input, document requirements and support the design and delivery of training and communication programs in region, including localization considerations.
- Complete change management assessments.
- Identify, mitigate and manage anticipated resistance, issues, and risks, proactively.
- Build relevant deliverables for the five change management levers; communication plan, partner/sponsor roadmap, mentor plan, training plan, resistance management plan.
- Support and engage regional senior leaders and other key partners.
- Partner with regional leadership to develop and build a change network for key initiatives including the creation and maintenance of change champion groups in the business.
- Facilitate sessions with that local change network to support adoption.
- Consult and mentor projects teams and team leads on the change process.
- Integrate change management activities into project and program plans, according to regional and global strategy.
- Evaluate, supervise, and ensure user readiness.
- Define and measure success metrics and supervise change progress and adoption.
- Input and support in partner engagement activities, including local partner onboarding needs.
- Partner with vendor resources to localize communication and training materials as well as deliver local training, as required.

Education & Experience

BA/BS or equivalent degree in Business Management, Organizational behavior or Industrial / Organizational Psychology or related field required.

Additional Requirements

  • - Aptitude and interest in new technical concepts.
  • - Experience in delivering within large scale ERP implementations.
  • - Experience with agile delivery models
  • - Change management certification (such as PROSCI) or other designation desirable.


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Regional Change Management Lead

Apple, Inc.
Cupertino, CA 95014

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