Readiness Program Manager, Apple Card and Apple Cash Product Operations

Austin, TX 78701
  • Job Code
    200255888
Summary

Summary

Posted: Jun 11, 2021

Weekly Hours: 40

Role Number:200255888

The Apple Wallet, Payments, and Commerce team is rapidly growing, entering new markets and adding innovative ne...Summary

Summary

Posted: Jun 11, 2021

Weekly Hours: 40

Role Number:200255888

The Apple Wallet, Payments, and Commerce team is rapidly growing, entering new markets and adding innovative new features to our products. We believe the role would place you in a highly-energized environment with some of the most hardworking creative individuals in the industry where you would be inspired to share your years of experience along with providing extraordinary support for the team.

Apple Pay is the leading mobile payments platform for in-store and online payments, and Apple Card has been the most successful credit card launch in history. And we're just getting started.

Join the Apple Pay Wallet and Payments Operations team, working within our organization to understand, develop and improve our processes to support our customers, and measure our impact on the experience. In this role you will help us define our future vision, build operational capabilities, and drive launch readiness of new features. In addition, you will work closely with cross functional teams, such as Product, Marketing, Retail, AppleCare, and Engineering teams.

We're looking for a consumer credit and payments subject-matter specialist to join the Apple Card team. This person will be responsible for partnering with external and internal teams to develop launch readiness plans and overall program management of our payment products. You should have significant experience in financial services delivery and servicing operations, digital payments, project management, and change management.

This role is full-time and can be located in Austin, TX.

Key Qualifications

  • Experienced in the financial services industry, credit and lending and/or payments products
  • Experienced in developing technology based financial products, including launching and scaling service operations
  • Demonstrated success in program management and/or project management for financial products
  • Experience coordinating cross functional projects related to FinTech and/or customer service technology solutions
  • Ability to contribute consistently and positively in a high-paced, fast-changing, and unpredictable work environment
  • Ability to synthesize complex topics and distill key business dynamics to senior leaders and partners
  • Analytical and creative problem solver with a can-do attitude and flexibility to accommodate to evolving business needs
  • Solid ability to operate autonomously across multiple teams in a matrixed organization

Description

In this role, it is important that you develop a strong working relationship with each of your partners. You should be an excellent communicator who is self-motivated and is comfortable working in a global, matrix, fast-paced environment. You will work cross-functionally with a variety of internal groups as well as with external partners, to improve the quality of our services and efficiency and scalability of our operations.
- Responsible for preparing the organization for change - partner sign-off, process definition, procedure creation, change delivery
- Passion and curiosity for defining how we service our customers in the easiest way possible
- Strong project/program management background: set the priorities, identify partners, track and share status with leadership, identify and resolve blockers
- Demonstrated ability to deliver complex, technical projects on-time with consistently successful results while working across departments and time zones
- Engage with colleagues across cross-functional teams to identify integration points and dependencies, and developing high level solution proposals for these integrations
- Handle change across project lifecycle within the project teams and with external partners.
- Understand the use cases and operational processes for new product features to distill those into what people, process and platform changes are needed to support them.
- Define and execute performance measurement frameworks for continuous improvement initiatives
- Develop and drive improvements across internal and external partners to create best-in-class operational experiences through collaboration, leadership and a customer-focused approach
- Willing to take action and an aim to test and learn; move fast while ensuring quality
- Lead regularly scheduled, cross-functional updates and business reviews
- Effectively lead partners, subject matter specialists, executives and other internal groups through effective written and verbal communication

Education & Experience

Bachelors in Business, Engineering or a related field required. MBA or a relevant post graduate degree is a plus.

Minimum 5+ years of professional experience required.

Prior experience in management consulting or product operations at a FinTech company and/or startup is a plus.

Additional Requirements

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Readiness Program Manager, Apple Card and Apple Cash Product Operations

Apple, Inc.
Austin, TX 78701

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