Quality and Compliance Analyst

Cupertino, CA 95014
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Posted: Mar 22, 2021

Weekly Hours: 40

Role Number:200232276

The people here at Apple don't just create products - they create the kind of wonder that's revolutionized enti...Summary


Posted: Mar 22, 2021

Weekly Hours: 40

Role Number:200232276

The people here at Apple don't just create products - they create the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.

We're growing and urge you to apply. We Believe the role would place you in a highly-energized environment with some of the most talented creative individuals in the industry where you would be inspired to share your years of experience along with providing extraordinary support for the team.
Do you love working with digital video? Are you passionate about video quality and making sure content is technically sound to provide the best possible viewing experience? Then join the AMP Video Operations team for a unique and exciting opportunity to support both the customer and Apple by focusing and maintaining video quality standards daily. The Video Quality & Compliance team is responsible for reviewing all video content that surfaces to customers via the Apple services ecosystem. Our content includes Apple TV+, Channels, Movies, TV, Extras and AppleMusic video which is distributed to over 100 countries globally. Our primary focus is to make certain all of our available videos content adheres to our high-quality standards and is delivered error-free from our partners. You will get to collaborate regularly with Operations, Business, Engineering, Production and Project Management organizations all while contributing ideas to improve systems, automate processes or increase efficiency. The Video Operations team focuses on creating the premiere video experience for all content types, with impact throughout the industry, for a worldwide digital audience. You are not only passionate about entertainment, but also care deeply about the customer experience, and can contribute to a diverse organization with expertise in Partner Relations, TV App Services, Video Services, Music Video Content, Technical Operations, and Quality Control.

Our responsibilities include working with distribution partners, ingestion of all video, audio, and ancillary assets, collaborating with developers on integration into our platforms & services, along with supporting localization, accessibility, quality control and more. We are a group of self-starters that thrive in a team oriented environment, utilizing analytical skills to compliment problem-solving abilities, to arrive at efficient solutions- all in order to support our collective goal of providing a truly exceptional global customer experience for our EST/VOD, OTT, and subscription platforms.

Key Qualifications

  • Have a passion for digital video
  • Possess a thorough working knowledge of common technical issues found in digital video and audio, as well as an understanding of meta-data, video encoding, video codecs, and their common failures or technical challenges
  • Have a general knowledge of advanced media offerings such as 4K, HDR, DolbyVision & DolbyATMOS
  • Excellent communication skills, both verbal and written. Needs to have excellent analytical and interpersonal skills as well as the ability to work closely with cross-functional teams
  • Willingness to work in a high volume, fast-paced, and changing environment
  • Ability to work on your own as well as collaborate with others
  • Take the initiative and troubleshoot video/audio/system issues
  • Track record of responding quickly and decisively to issues
  • Multilingual a plus but not required
  • Proficiency in using Apple computers, devices, software and applications
  • Competence in Numbers/Excel


Daily management of video content quality control & compliance (QC)

Perform spot-checks of video assets, audio files, subtitles, audio descriptions, captions and metadata to assess quality and report errors

Execute full reviews on video assets considered important to AMP business

Perform thorough metadata evaluations and report error trends

Contribute innovative ideas regarding process, video workflow and automation to maximize efficiency and scalability

Understand, promote and communicate Apple's philosophy and values

Make reasonable autonomous decisions and know when to escalate issues

Work cross-functionally with other Content Operations teams including Metadata, Music & Books

Communicate with Business teams to understand priorities, report status of content and escalate issues

Education & Experience

Bachelor's degree or equivalent work experience. 5 to 7 years industry related experience.

Additional Requirements

Jobs Rated Reports for Compliance Officer

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Quality and Compliance Analyst

Apple, Inc.
Cupertino, CA 95014

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Compliance Officer
23rd2019 - Compliance Officer
Overall Rating: 23/199
Median Salary: $67,870

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