Project Manager - Operations Business Process Reengineering

Austin, TX
  • Job Code


Posted: May 3, 2019

Weekly Hours: 40

Role Number: 200054740

The Americas (AMR) Business Process Reengineering (BPR) team is looking for an extraordinary project manager, with a consistent track record of leading diverse and complex projects from conception through implementation. In this role, you will be responsible for overseeing and leading cross functional teams through the definition of the business problem, process mapping of as-is and to-be solutions, requirements gathering, design, development, testing, and implementation. The primary focus area for this role will be supporting the Planning BPR teams and could potentially have projects (both regional and global in nature) in both the Supply Demand Management (SDM) and Reseller Operations (RO) portions of the Operations organization

Key Qualifications

  • Demonstrates excellent interpersonal skills at all levels in the organization, both written and oral. Needs to be comfortable presenting to Senior Management
  • Experience interacting with a wide range of teams, both technical and functional; adjusting communication and messaging for intended audience/stakeholders
  • Must demonstrate past performance of ability to document and organize information to make it available for project stakeholders to access
  • Must develop relationships with their business stakeholders and be seen as a trusted partner by the function they support
  • Demonstrates an unwavering ability to maintain poise and a positive attitude in a challenging and dynamic environment
  • Ability to work in an ambiguous, fast-paced environment, senses direction where it may be unclear, and does so without a loss of performance
  • Demonstrates excellence in influencing and managing change across a distributed team
  • Challenges the status quo to ensure we are delivering the best in what we do, every single day, within our roles
  • Demonstrates innovation and creativity in their approach to problem solving
  • Has a process oriented in their approach, and focuses on assessment first
  • Ability to facilitate brainstorming sessions to gather requirements
  • Demonstrates excellent forward thinking capabilities; must be able to see beyond the current state, identify risks/opportunities and drive their project team toward the desired outcome
  • Ability to understand how projects connect to a roadmap/strategy
  • Thinks with a focus on implementing lasting solutions
  • Possesses a passion for process improvement with an approach that encourages innovation, elimination of waste, and efficiency improvements
  • Skilled in process mapping, analysis of as-is and to-be processes, and gap assessments
  • Demonstrates ability to understand and explain complex business processes, systems, and tools with a specific focus on upstream/downstream impact; understands the relationship between multiple functions and/or tools
  • Demonstrates a detailed knowledge of team roles in a typical Operations organization, and the processes they support within the organization
  • Broad supply chain exposure with expertise in a specific area(s) which may include systems, planning, fulfillment, execution, procurement or supply chain operations
  • Experience implementing supply chain systems/software preferred, but not required
  • 5+ yrs direct experience in a Supply Chain related function with direct experience within Supply Demand Management, Supply Demand Execution, or Reseller Operations preferred


The AMR BPR Project Manager will be responsible for working with the SDM and/or RO functions to define and implement a growing project portfolio that will be carried out to support the team and customers that they collaborate with. In this position, you will handle multiple projects/programs simultaneously, you will lead their cross functional teams through all aspects of the project from ideation through implementation, and you will be responsible for the overall condition/status of each project. You will think broadly, understand deeply, and be able to shape the new offerings and roadmap within the function they support

- Demonstrate strong leadership capabilities, and operate equally well in both strategic and tactical situations within your projects.
- Build positive relationships with business partners inside and outside the organization, demonstrate dedicated ownership and accountability, and use these strengths to influence the direction of the business function they support.
- You should be skilled in navigating an environment of ambiguity and uncertainty, making decisions based on information that may be incomplete at times, and demonstrating an uncanny sense of when to hold course vs shift directions within their project teams
- Lead cross functional discussions, with attendees from varied backgrounds and personalities, and effectively keep the collective team on the best path for their given project goals
- Partner with global functional teams both inside and outside of the operations organization and maintains strong support for regional functional teams
- Engages globally to gain perspective in projects, understands differences in regional processes that are impacted by their project(s), and develops relationships to align on expectations for solutions being developed/
- Performs in both strategic and tactical capabilities, and shifts between them as defined by the needs of each project

Education & Experience

Bachelor's degree required, preferably in Operations Management, Supply Chain, Engineering or related discipline. MBA / MS desired; focus on Operations management and/or supply chain management preferred.

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Project Manager - Operations Business Process Reengineering

Apple, Inc.
Austin, TX

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