Programming Expert

Chicago, IL
  • Job Code


Posted: May 30, 2019

Role Number: 200065092

As a Programming Expert, you support the implementation of all learning and entertainment-based programs in the store. You help execute relevant programming that represents the Apple brand and strengthens the store's identity. You act as an ambassador to guest talent (such as artists, performers, musicians, etc.) and develop effective relationships with external guests who present, teach, or perform at the Apple Store. You are excited about Apple passions and how they intersect with the local community, helping create incredible experiences for our customers

Key Qualifications

  • At least three years of live event production experience
  • Relevant technical expertise in Apple's products, services and systems
  • Superior communication and presentation skills


You orchestrate events programming in store, aligning with Apple's programming vision. You operate all in- store technical equipment to support live events. You deliver excellent sound and visual production through EQ technical expertise. You have a deep understanding of all the video/sound systems in the store. You maintain and run the store/AV equipment and have the ability to troubleshoot in real time. You must be an internal ambassador of Today at Apple ensuring the rest of the team understands the strategy and day-to-day programming. You communicate professionally and effectively with guests to set clear expectations, achieve timely response, and ensure a positive experience. You build deep partnerships with the event leadership team, store leadership, and wider store team to ensure an effective and engaging events program. You are comfortable opening an event with a warm welcome and enthusiastically introducing the presenter or artist. You support the delivery of store programming with necessary presentation aspects. You ensure the customer journey and event experience is executed at the highest level. You partner with the Visual team to ensure physical event setup meets all visual standards. You maintain ongoing knowledge of all programming offered in stores, as well as shares knowledge with the entire store team. You provide relevant and timely post-event information to the events leadership team. You contribute to the success across all store areas and flex appropriately to meet business needs.You provide superior customer service to single and multiple customers while navigating complex tasks. You maintain expertise in all Apple products and services (in store and online), our ecosystem, and many third party products to support creating owners by presenting complete solutions

Additional Requirements

  • You have event management expertise and are highly organized and detail oriented
  • You have the ability to analyze and solve technical problems
  • You have strong interpersonal skills and experience navigating customer service issues with empathy
  • You have strengths in building peer relationships with third-party vendors, presenters, and other key
  • partners
  • You are adept at managing relationships with third-party vendors, presenters, and other key partners
  • You have the ability to manage multiple tasks and priorities under pressure
  • You are effective at tracking, measuring, and gaining relevant insights on events
  • You are passionate and driven
  • You have a team-based approach
  • You have excellent written and verbal communication skills

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Programming Expert

Apple, Inc.
Chicago, IL

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